Program Supervisor HUMAN Service Specialist V Supervisor

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.

We aim to deliver services so that we more quickly meet the needs of the people we serve.

At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation.

We do this to ensure that in Maryland, we leave no one behind.

This recruitment has been reopened to allow for additional application submissions. If you have already applied and been approved for this recruitment , please do not reapply; your application remains under consideration.

16

Frederick County Department of Social Services

Family Investment Administration

1888 N. Market Street

Frederick, MD 21701

The main purpose of this position is to oversee and provide direct supervision to Family Investment staff that serve Temporary Cash Assistance (TCA) and Supplemental Nutrition Assistance Program (SNAP) applicants and participants by assisting them with the identification and resolution of barriers to becoming employed and self-sufficient, providing them with skills to increase their employability, assisting them in obtaining employment, and supporting families that are employed to retain their employment.

This position also ensures that the Agency accomplished the initiatives of the Workforce Innovation and Opportunities Act by maintaining and facilitating partnerships throughout the Frederick County Workforce system. The Work Program Supervisor also functions as a technical subject matter expert and is responsible for providing expert knowledge and formulating recommendations of implementation of policies and procedures for the local Family Investment Administration's TCA and SNAP E&T Work Programs.

The position researches processes and procedures concerning the TCA Work Program and SNAP Employment and Training program and the program findings as requested by upper-level staff, assists in drafting Standard Operating Procedures and other related documents, makes recommendations to improve system efficiency and operations, and provides training to staff on TCA and SNAP E&T procedures.

DHS Shelter Assignments DHS employees may be called upon to be emergency essential personnel. The Governor has delegated DHS as the primary agency responsible for Emergency Support Function #6. The Governor can dictate an emergency and require state employees to respond. If employees do not report for duty, disciplinary action may occur.

• Support, supervises, monitors, and evaluates the work of a Family Investment Specialist IV Lead Worker and Family Investment Work Program case workers using State and County performance evaluation guidelines and procedures. Ensures compliance with departmental policies, directives, and objectives in day-to-day operations. Participates in training opportunities to improve skills and knowledge.
• Initiates and maintains open and effective communication with subordinate staff, with other DSS supervisors, the Program Integrity Administrator, the FIA Assistant Director, and with external customers and partner agencies to convey and collect information, to gain cooperation, and to achieve consistency in operations and interpretations of policies and procedures, by being accessible, seeking staff recommendations and feedback, and presenting information/instructions clearly.
• Motivates, influences, and guides unit staff towards goal accomplishment to ensure that their work results in the provision of high-quality services that are in compliance with federal, state, and local policies and procedures, by using the team approach, demonstrating good decision making and problem-solving skills, and fostering an atmosphere of continuous improvement.

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Eight years of experience, four years of experience in the administration of a human services program or experience conducting studies and analyzes of programs, procedures, practices and organizations and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyzes of programs, procedures, practices and organizations.

• Candidates may substitute the possession of a Bachelor's degree from an accredited…