Flight Operations Support Services – Tier 3

Role: GSO T3/B1

Location:
St. Louis US-GDF-GODFREY
6650, Godfrey (4695)

Number of positions: 1

5. Flight Operations Support Services Tier 3

• Identify and ensure resourcing provided at the sector and nest level to ensure Services are not impacted
• Provide capacity and availability information at the location and sector level to Wipro on a weekly basis or upon request
• Schedule Tier 1 Flight Ops team and related Tier 2 Personnel ("Flight Ops Personnel") to perform required functions to meet Wipro Customer's operating requirements
• Ensure daily availability of Flight Ops Personnel to meet Wipro Customer's operating requirements
• Manage performance of Own Contractor Flight Ops Personnel and activities at Wipro Customer's facilities within a geographically defined area
• Conduct instruction outlined in the training manual and facilitated learning for Flight Ops Personnel through the learning management system (eLearning courses)
• Schedule training events and coordinate supporting events
• Support the maintenance of evaluation and training records
• Provide subject matter expertise, create content and participate in the review of current and new training programs.
• Provide classroom and/or group training for up to 5 Tier 1 Flight Ops team trainees at a time regarding Wipro Customer's systems and operations applicable
• Plan and prepare practical lessons (simulated and hands on) and guided discussions.
• Provide practical field training to Tier 1 Flight Ops team to perform nest equipment inspections (including pre-flight and post-flight inspections)
• Support and provide feedback to Wipro Customer's flight operations evaluation coordinators regarding operational evaluation and validation testing