Light Duty Driver

Description POSITION SUMMARY

Operate towing and recovery equipment safely and efficiently to provide emergency roadside assistance, accident recovery, and abandoned vehicle services. Deliver professional, timely, and customer-focused service while representing the company positively. Maintain assigned trucks and equipment according to company standards, and complete all required documentation, both accurately and on time. Demonstrate professionalism, dependability, strong communication skills, and a commitment to safety in all interactions.

Serve as a trusted “Hero of the Highway” by helping customers when they need it most.

Achieve customer satisfaction and complete assigned service calls within established response-time standards.

Maintain 100% compliance with company policies, safety procedures, and regulatory requirements, with zero preventable safety violations.

Respond to customer, vendor, and internal team inquiries within one business day and maintain positive working relationships as evidenced by supervisor feedback and minimal escalations.

Complete service tickets and documentation accurately and within required deadlines, with minimal errors.

Identify and recommend service improvements that enhance operational efficiency or customer experience.

Demonstrate sound judgment by resolving routine issues independently and maintain zero substantiated complaints related to professionalism, integrity, or accountability.

• Report to work on time and ready for duty; attend meetings, training sessions, and safety briefings as required.
• Collaborate effectively with coworkers, dispatch, and management to support efficient operations.
• Maintain acceptable attendance and punctuality standards.
• Complete assigned work orders within established time frames.
• Demonstrate reliability in fulfilling commitments and job responsibilities.

Complete all assigned duties by established deadlines while maintaining performance standards in primary job responsibilities.

Safe Vehicle Operation, Towing and Recovery Skills, Customer Service Excellence, Problem Solving & Decision-Making, Safety Awareness, Equipment and Vehicle Maintenance, Documentation and Recordkeeping, Time Management and Reliability, Adaptability and Resilience, Professionalism and Accountability, Teamwork and Collaboration

Driving record must meet the requirements of company insurance carrier and company fleet safety program. Driver must also meet the driver qualification standards set forth by the DOT.

• Valid driver's license is appropriate for the assigned vehicle and ability to meet company, insurance, and DOT driving requirements.
• Ability to respond to after-hours calls within required response times.
• Professional appearance and conduct.
• Strong customer service skills and a positive attitude when working with customers and coworkers.
• Ability to communicate effectively in English, complete basic paperwork, and perform basic math calculations.
• Ability to sit for extended periods, drive frequently, bend, lift, and use radio and telephone communication systems.
• Ability to pass required drug screenings and background checks.
• Basic mechanical aptitude and problem-solving skills.
• Ability to obtain a DCJS registration, as well as DOT medical certificate, if required.
• Safe driving record that meets company fleet safety and insurance standards.

Preferred Qualifications
:
Prior towing experience, including wheel-lift or flatbed experience, is preferred. We allow training opportunities to candidates as well. A proven record of safe driving and excellent customer service is also preferred.

Employees must meet and maintain the following requirements to qualify for guaranteed pay:

• Must have clean driving record, DCJS Card (when applicable), and current DOT Medical Card.
• Work all scheduled shifts, including on-call nights, weekends, and holidays, as assigned.
• Maintain satisfactory performance with no active disciplinary or probationary actions. (Guaranteed pay is suspended during any disciplinary or probationary period.)
• Have no preventable damage claims. (Guaranteed pay is suspended during any damage-related probationary period.)
• Maintain regular attendance. Guaranteed pay may be…