Operations Management Area Director

Overview

Res Care Community Living, a part of the Sevita family, provides quality services that empower individuals, enhance independence, and help people live well. Since 1974, we’ve supported individuals with intellectual and developmental disabilities to live more independently at home and in their community. With our dedicated team and experienced staff, we provide person-centered services that help people build skills, overcome challenges, and reach their full potential.

• Full-time, exempt, salaried supervisor role.

• Manages the operations within a community with revenues of around $7.5 million.

• Provides direction, leadership, and supervision of professional and other staff at the program site to carry out operations and ensure quality services to individuals.
• Ensures compliance with applicable state and federal standards.

To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below.

• Personnel: Provides leadership including direct supervision of Program Directors or other staff; works with regional support team; implements Sevita employee practices; oversees area safety and workers’ compensation implementation; approves area involuntary terminations and reviews written warnings. Hires Program Directors in consultation with the Regional Director and Talent Acquisition teams. Consults with the Program Director and Talent Acquisition teams on hiring Program Supervisors.
• Training: Assists Program Directors and training managers with organizing and implementing orientation and training for assigned programs according to state compliance standards; provides orientation, training, and guidance to Program Directors; delivers training as a facilitator as needed for team; periodically audits training records.

• Management: Oversees system for implementation of program planning; monitors delivery of services and supports to meet Sevita and regulatory standards; ensures services are consistent, engaging, and relevant to the individuals served.
• Overtime: Monitors scheduling, overtime dashboards, and employee utilization for efficient coverage of area programs.

• Management: Responsible for financial performance of the area business unit, reviews financial statements, oversees area purchasing, understands and acts on all financial drivers with ability to interpret a P&L for their region with support from Finance, executes on action plans to improve performance of underperforming programs; assures billing compliance and documentation.
• Individuals’ Served Funds Management: Safeguards individuals' served funds and ensures compliance within area; verifies monthly financial ledgers for completeness and itemized receipts for purchases on behalf of individuals served.

• Marketing: Identifies collateral, social media, virtual tours, and other marketing needs within area and escalates to Regional Directors.
• Referrals: Acts as primary contact for individual / family / guardian and case manager during referral process, responding to inquiries and referrals within a timely and professional manner; coordinates local events, community participation, and engagement with referral partners (MCOs, state referrals); manages intake referral checklist, working referrals in the pipeline in their area; reviews referrals to validate fit for specific locations and identifies and escalates potential barriers to serving individuals to Regional Director.
• Census Performance: Monitors census and referral dashboards, reviewing progress against census targets and analyzing admissions, discharges, and leave days trends.

• Strategy: Implements area core growth strategy (census, periodic billing, new starts) to increase volume.
• New Program Development: Assists with planning new programs, including location of real estate and purchasing furnishings, supplies and equipment. May identify potential acquisition opportunities as well.

• Program Stakeholders: Maintains and fosters relations with case…