T-Mobile Authorized Retailer Sales Associate

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Chase at Luna Wireless, an Authorized T-Mobile Retailer! Luna Wireless is one of the largest Authorized T‑Mobile Retailers in the US.

Seeking candidates with a hustle and ambition for unlimited potential. If you want to earn unlimited commissions while working in a fun, fast‑paced environment, Luna Wireless is the place to be! We have FT and PT positions available. Se prefieren hablantes bilingües de español, pero no se requieren.

Be unstoppable with us! Retail Sales Representatives (RSR) work as a member of a Retail Team of Experts to bring the T‑Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast‑paced environment where technology innovations, customer needs, and the Retail experience continuously evolve.

RSRs immerse themselves in significant connections with our customers, building new and deepening existing relationships. They uncover customer needs and educate, demonstrate, and recommend device and service solutions. This is a learning role; new associates work with their team and proactively build skills and proficiencies, completing new employee training.

• Build proficiency in serving and selling to customers while providing a world‑class experience and building loyalty.
• Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest technology in‑store.
• Side‑by‑side sell to find personalized solutions beyond the bare‑bones device and service plan.
• Approach service and sales needs with composure, integrity, and compassion.
• Consistently use digital tools in interactions and onboarding to demonstrate network quality and plan benefits.
• Complete training on the T‑Mobile in‑store experience, new skills, processes, and knowledge of systems.
• Maximize time on shift, seeking information between customers and learning about innovations in wireless technology.
• Handle cash and perform store operations as needed.
• Partner with T‑Mobile employees across channels to collectively own the customer experience, resolve issues, and hand off small‑business leads.
• Support team initiatives and create an inclusive environment.

• Passionate customer advocate who connects authentically and enjoys the experience.
• Competitive drive and proven ability to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas while serving customers.
• Effective at balancing customer needs and performance goals.
• At least 6 months of customer service and/or sales experience, Retail environment preferred.

• Competitive base pay plus milestone bonuses.
• Benefits for part‑time and full‑time associates.
• Medical, dental, and vision benefits.
• 401(k) plan.
• Generous paid time‑off programs.
• Phone service discounts.
• Serious growth potential for your career.

• At least 18 years of age.
• Legally authorized to work in the United States.
• High School Diploma or GED.
• Bilingual candidates encouraged to apply.

We invite you to apply today! Isn’t it time you explored what could become the career move of a lifetime?

#Never Stop Growing

We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and culture forward. Don’t meet every single requirement? We encourage you to apply anyway if you’re excited about this role. We are an equal‑opportunity employer and welcome everyone to our team.

We strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, LGBTQ+ individuals, and parents to apply. We are an equal opportunity employer and welcome everyone to our team.