Accounts Receivable Collections Specialist

Atlantic Group is hiring an Accounts Receivable Collections Specialist in Galena Park, TX for our client, supporting business-to-business collections, accounts receivable, and cash flow management. This role is dedicated to commercial collections and works closely with finance, operations, and leadership to resolve outstanding balances, improve collection performance, and strengthen customer relationships. The ideal candidate is a proactive, results-driven professional who thrives in a fast-paced environment and is comfortable taking ownership of challenging collection efforts.

• B2B Collections: Manage a portfolio of commercial accounts by contacting customers regarding outstanding balances and driving timely payment resolution.
• Account Resolution: Investigate collection issues, resolve billing discrepancies, negotiate payment arrangements, and collaborate with internal stakeholders to remove payment obstacles.
• Customer Communication: Maintain consistent communication with customers through phone, email, and written correspondence while delivering a professional customer experience.
• Collections Strategy: Evaluate delinquent accounts, recommend appropriate collection actions, and escalate complex issues when necessary to maximize recovery.
• Reporting & Documentation: Maintain accurate collection records, payment activity, and account notes while monitoring collection metrics and aging reports.
• Cross-Functional Collaboration: Partner with finance, operations, and leadership teams to improve collection processes, resolve disputes, and support overall accounts receivable performance.

• Education: High school diploma or equivalent is required. Bachelor's degree is preferred.
• Experience: 1–5 years of experience in business-to-business collections, accounts receivable, credit and collections, or a related commercial collections role is required.
• Industry Knowledge: Experience with commercial collections, customer account management, and business-to-business receivables is required. Industry experience is not required.
• Technical
  
  Skills:
  
  Proficiency with Microsoft Excel, Microsoft Office, and accounting or ERP systems is required.
• Skills & Attributes: Strong negotiation, communication, and problem-solving skills with a high-energy, self-motivated approach, the ability to work independently, and the persistence to successfully resolve challenging collection matters.