Customer Service Rep(02702) - 719 N HENDERSON ST

Customer Service Rep

We are seeking a dedicated Customer Service Representative to join our team in Galesburg, United States. As the first point of contact for our valued customers, you will play a crucial role in ensuring customer satisfaction and maintaining our reputation for excellent service.

Responsibilities include:

• Answer incoming phone calls promptly and professionally
• Take accurate customer orders and input them into our system
• Process cash transactions and handle payments securely
• Provide exceptional customer service, addressing inquiries and resolving issues
• Maintain a clean and organized work environment
• Assist with various tasks to support smooth store operations
• Lift and move items weighing up to 25 lbs. as needed
• Collaborate with team members to ensure efficient service delivery
• Adhere to company policies and procedures at all times

Qualifications:

• Excellent communication skills with a friendly and professional demeanor
• Strong customer service orientation and ability to work in a fast-paced environment
• Flexibility to work weekends, holidays, and various shifts as required
• Basic computer proficiency and ability to learn new systems quickly
• Proven multitasking skills and attention to detail
• Problem-solving abilities to address customer concerns effectively
• Ability to follow directions and work both independently and as part of a team
• Physical capability to stand for extended periods and lift up to 25 lbs.
• High school diploma or equivalent (preferred)
• Previous customer service experience is a plus, but not required – we provide training!

We arguably have the most flexible schedule options of any company in the area. Full time or Part time positions are available.

We are hiring for ALL shifts:

• Day Shift - 10am - 5pm
• Dinner Shift - 4/5pm - 9/10pm
• Closing Shift - 5/6pm - 1am