Fast and Fresh Assistant Manager

Additional Considerations (if any):

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At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Fast & Fresh Assistant Department Manager

Department: Fast & Fresh

FLSA :
Non-Exempt

General Function

Assists the Fast & Fresh Manager in setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Presents the best quality product at a competitive retail price to the customers.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and

Reports to:

District Store Director, Store Manager, Assistant Managers of;
Store Operations, Perishables, and Health Wellness Home;
Fast & Fresh Department Manager

Positions that Report to you:
Fast and Fresh Employees

Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customer by: (examples include)
  • Escorting them to the products they’re looking for.
  • Securing products that are out of reach.
  • Loading or unloading heavy items.
  • Making note of and passing along customer suggestions or requests.
  • Performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Acts on issues when the C-Store Manager is absent.
• Fills displays and works in the sales area.
• Performs departmental duties as needed.
• Counts the cash drawers and maintains cash accountability records.
• Performs other job related duties and special projects as required.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

• Assists the Fast & Fresh Department Manager with additional work as needed.
• Assists with the monthly inventory process.
• Attends meetings as required.
• Performs other job related duties and special projects as required.

Supervisory Responsibilities

• Instructs, assigns, reviews, and plans the work of others.
• Maintains standards, coordinates activities.

Knowledge, Skills, Abilities and Worker Characteristics

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Education and Experience

High School or over one year of related work experience.

Physical Requirements

• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities:
  Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

This position is frequently exposed to…