Call Center Outbound Business Account Representative

Why consider this job opportunity

• Comprehensive benefits package, including medical, dental, and vision plans starting on your first day
• Opportunity for career advancement within a collaborative work environment
• Up to $5,250 in tuition reimbursement in the first year
• 401(k) plan with 100% company match after one year of service, up to 5% of eligible compensation
• Up to $75 a month towards cable and internet services
• Paid time off, including vacation, holidays, and personal/sick days

• Follow up with current customers to ensure satisfaction and upsell additional services that may meet their needs
• Make outbound calls to potential business customers to present the employer's communication packages
• Provide high-level customer service by accurately entering customer data into the Sales Force system
• Utilize product knowledge to assist customers with inquiries and demonstrate the value of switching to the employer's services
• Problem-solve and encourage customers to commit to services

• Must have a proactive approach to customer engagement
• Previous outbound telemarketing experience in a call center is preferred
• Outgoing personality with the ability to direct conversations and close sales
• Three to six months of related experience and/or training is required
• Associate's degree or higher is preferred

• Experience in sales or customer service in a telecommunications environment
• Strong problem-solving skills and the ability to think on your feet
• Familiarity with Sales Force or similar CRM software
• Excellent communication skills and ability to build rapport with customers

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