Franchise Auditor II

Headquarters Careers at Servpro Industries, LLC.

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Generous paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

The Franchise Auditor II will manage and optimize our audit activities. They will conduct and oversee company franchise audits from planning through to completion. Tasks will include planning the audit process, research, reviewing current processes, and providing recommendations to enhance company policies and provide training to Franchise owners in the royalty reporting process. The Franchise Auditor II will assist in developing skills, provide training and support for the audit staff and Franchisee.

• Guide and assist franchise audit staff within the audit process
• Training new auditors in the audit department
• Perform and assign audits to various members of the auditing team.
• Conduct new owner franchise training audits for Franchisors under new ownership.
• Perform multiple franchise reoccurring audits
• Developing strategies for franchise auditors to improve their work outputs.
• Educate Franchisee on royalty reporting during the audit process and serve as first line of support for franchise questions.
• Submitting audits and reports in a timely manner for further analysis by management.
• Reporting auditing issues and assisting in resolving them.
• Update and maintain the audit department’s standard operating procedure, royalty guide and facilitate training as needed.
• Ensuring standards of quality and accuracy are maintained in audits and other royalty reporting process.
• Risk Assessment and maintenance of rotational audit process
• Support audit manager with special projects for audit department.
• Meeting with Audit Manager to discuss findings and audit outcomes.

• 2+ years in SERVPRO Franchise Audit or 4+ years in a related field.
• In-depth understanding of Franchise auditing and control practices
• Proficient in Quick Books or other equivalent accounting software
• Proficient in MS Office (especially Excel)
• Keen attention to detail and dependable
• Strong verbal and written communication skills
• Ability to understand and interpret legal documents such as franchise license agreements.
• Strong project management and time management skills

• Bachelor’s degree in accounting (or related field) or equivalent work experience required
• Certified fraud examiner (CFE), certified internal auditor (CIA), or certified public accountant (CPA) considered a plus.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.