Commercial Loss Coordinator

Benefits

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Generous paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

The Commercial Loss Coordinator provides support to the Commercial Large Loss Division (CLLD) and supporting functions of the Commercial Large Loss Project Managers. The Commercial Loss Coordinator interacts with staff at various levels, including the Large Loss Response Team and the SERVPRO franchise community. This position reports to the Director of Commercial Loss.

• Maintains job loss file management system by assisting in opening and closing of jobs loss files, securing documentation, package completed files for review and approval
• Prepares commercial dispatch follow-up log and ensures commercial losses are provided oversight.
• Assists with maintaining current and accurate job file information, including follow-up on work-in-progress jobs, jobs pending invoices, and account receivables.
• Assists with tracking LLRT membership requirements , updates to the Large Loss Response Team (LLRT) membership roster, and communicating with CLLD team members and other applicable parties.
• Corresponds with franchisees interested in LLRT membership, tracks submitted membership applications and assists with annual LLRT membership renewal
• Secures and reviews completed job file documentation from the operators.
• Provide assistance as needed, during Storm Events to the CLLD Team Members, Call Center, and other departments.

• Three years of relevant experience working in insurance or restoration is required.
• Ability to read, write, and communicate with employees, customers, and suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.
• Excellent communication skills; written and verbal.
• Possess a strong desire for quality and high attention to detail.
• Intermediate to advanced level of knowledge with Microsoft Office including Word, Excel, PowerPoint, and Outlook.
• Possess excellent interpersonal, analytical, and problem-solving skills.
• Excellent time management, organization, and prioritization skills.

• High School Diploma or GED required.
• Associate Degree in Business Administration, Computer Software Applications, or certificate preferred.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.