Franchise Business Consultant

3. Franchise Business Consultant# Franchise Business Consultant
** Servpro Industries, LLC
** Gallatin, TN 37066 Start Date
05/14/2026# Franchise Business Consultant (FBC)
The Franchise Business Consultant (FBC) provides consultation services and support to assigned franchisees in the five critical outcome areas of customer service, revenue growth, profitability, management growth, and staff development. Franchise Business Consultants actively seek to establish, train, advise, and develop franchisees in accordance with SERVPRO's policies, bulletins, manuals, and standards. The Franchise Business Consultant creates positive working relationships that develop and promote high franchisee morale and business performance within the assigned subregion.

Customer Service Revenue Growth Profitability Management Development Staff Development## The Five Critical Outcomes#### Customer Service customer service#### Revenue Growth revenue growth#### Profitability profitability#### Management Growth management growth#### Staff Development staff development## You will
* Prepare and complete one-on-one visitation in franchise offices, complete virtual training sessions, hold area meetings within the sub-region, and complete conference calls regularly to provide training in the area of the Five Critical Outcomes. These coaching and development sessions will be documented using Salesforce and measured with franchise Key Performance Metrics (KPM)
* Customer Service:
As an industry leader in customer service, FBCs must actively and consistently support all efforts to simplify and enhance the franchise/customer experience, monitor franchise performance through KPMs, and coach for improvement.
* Revenue Growth:
Successfully access franchise operations to provide advice and targeted training on a continual basis to maintain SERVPRO’s continued track record of competitive performance. Actively engage franchises in annual strategic planning efforts and regular goal-setting practices to assist with a successful growth strategy, including marketing development and service line growth.
* Profitability:
Assist franchises with reviewing financial key performance metrics regularly to enable franchise growth. This will include break-even, financial trend, and cash flow analysis to provide guidance for franchise owners to achieve and maintain profit target expectations. Utilize financial data to analyze key metrics while planning immediate and long-term goals.
* Management Development:
Provide assistance and consultation regarding improving owners’ skill sets in coaching, mentoring, accountability, management, and management development. Assist each owner with utilizing the available SERVPRO support tools to enable training and development of their management team.
* Staff Development:
Provide and ensure each franchise utilizes the available resources to properly train their staff to assist with customer service, revenue growth, and profitability. Assist each assigned owner by monitoring their employees’ developmental processes as needed.
* Keep the Regional Director of Operations informed and provide weekly production updates.
* Document franchise consultation activities within Salesforce.
* Remain current on new technology as it relates to cleaning and restoration best practices.
* Conduct regular meetings to provide system updates and instructional training and gather feedback with large groups of franchise owners.
* Assist with onboarding and development of franchise owners, inclusive of resales, new sales, and territory expansions.
* Adapt to franchise needs, based on assessment, and provide prescriptive training and resources to help and guide each franchise operation with customized training. This may be project-based or recurring.
* Answer general business operation and development questions.
* Control and manage individual expense reports in accordance with company travel policy.
* Maximize revenues and document the individual plan to improve each franchise.
* Help franchise owners by engaging in inter-office collaboration and mentorship.
* Utilize effective time management and operate with integrity to promote, advocate, educate, and train…