Client Billing Dispute Specialist

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Generous paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

A Quality Assurance Billing Dispute Specialist in the Quality Assurance Department is responsible to facilitate the process of client estimate disputes to ensure all concerns are addressed on submitted job files for timely payment.

• Facilitate the process of client estimate disputes on submitted job files.
• Logging, tracking, and ensuring completion of all disputes to ensure responses are timely and in compliance with all applicable contracted time frames, standard of drying requirements, and company policy is enforced.
• Review an estimate based on carrier guidelines
• Manage efficient cycle times and quality of estimate reviews timely and in a fair manner.
• Examine documents for completeness, accuracy, and conformance to carrier guidelines
• Ability to understand and have a solid technical background that includes an exceptional understanding (and possible hands-on experience) in loss estimating, homeowner residential, commercial. mitigation and construction.
• Comfortable working in a metrics driven claims environment.
• Strong analytical and mathematical ability.
• Exercise objective judgment and critical decision making to resolve issues
• Note and follow up on discrepancies in files
• Effectively communicate with franchises and clients via phone, email, and internal/external systems to accurately bring both parties to agreement on an invoice amount to be paid and the billing dispute closed in a timely manner.
• Escalating disputes to the appropriate professional for review to obtain completion and receive Franchise payment.
• Conduct thorough investigations of all information provided, by analyzing all the issues involved and obtaining responses and information from internal and external entities
• Work as an effective interface/liaison between internal and external customers
• Monitor daily and weekly pending reports and personal worklists, ensuring internal & contractual time frames are met.
• Identify areas of potential improvement and provide feedback and recommendations to management on issue resolution, quality improvement, policies and procedures, cost saving opportunities, best practices, and performance issues.
• Back up audit team as needed
• Back up customer complaints as needed
• Perform other duties as assigned or required.
• Regular attendance is an essential function of the job.

• Ability to read, write, and speak to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
• Institute of Inspection Cleaning and Restoration (IICRC), Water Restoration Technician (WRT), and Applied Structural Drying (ASD) certification (or ability to obtain within first year of employment)
• Excellent attention to detail
• Ability to understand department policies, procedures, and processes
• Self-motivated critical thinker who can work independently to research and solve problems
• Ability to multitask and quickly adapt to changing/conflicting priorities
• Proficient use of Microsoft Office suite applications and other windows-based software applications preferred.

High School Diploma or equivalent required

• Fast-paced high‑pressure remote environment.
• Standard working hours, based on a 40‑hour work week.
• Additional working hours required as needed to complete assignments and projects on schedule
• Minimal travel as required for business needs
• Work location:
  
  Remote

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.