Franchise Business Development Specialist

Headquarters Careers at Servpro Industries, LLC.

Current job opportunities are posted here as they become available.

Franchise Business Development Specialist

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Generous paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Franchise Business Development Specialist is responsible for defining, standardizing, and advancing The SERVPRO Way of franchise business development across residential and commercial segments. This role owns the development and maintenance of the business development operating model and core processes. It is also responsible for defining requirements for key performance metrics, technology, and training. This role is critical to enabling alignment, consistency, and cohesiveness across the entire Servpro system throughout HQ & the franchise community to drive positive client outcomes and ultimately revenue growth.

You will

• Define & Manage the “SERVPRO Way” for business development. Optimize business development processes and best practices for both residential and commercial segments. Inventory existing practices, identify gaps, and lead continuous improvement initiatives.
  • Must support 3 primary efforts:
    • Local new business development via
      • Key referral partners including insurance agents, adjusters, brokers, plumbers, and other centers of influence.
      • Direct commercial end-users segmented by “vertical”
    • In-Market “Pull-Through”/activation of national/regional Servpro clients whether the client relationship is held at HQ or a fellow franchise team.
    • Master Services Agreement (MSA) Development & Management:
      Support qualified teams in growing their ability to pursue contractual clients and leverage the Servpro system to activate & service them effectively.
• Process Enablement – Collaborate to embed processes throughout Servpro training and systems in order to drive a consistent client experience efficiently
  • Work with the Learning & Development team to deliver Sales Playbooks and ensure every Servpro sales teammate is exposed to the SERVPRO Way early and often.
  • Work with Technology team to ensure that core processes are built into the Servpro technology framework (Salesforce, Ready Plan, etc) in an intuitive way that creates efficient workflows with key integrations as necessary to meet the needs of both the franchise community and HQ. Monitor industry trends for new technology, tools, and resources that may be leveraged to improve process/performance.
• Develop Sales Key Performance Metrics – Work with Business Intelligence team to identify & develop Key Performance Metrics that a) provide actionable insights to managers and reps in the franchise community and b) enable visibility of key field sales data points to teams at HQ including field operations, national accounts, and finance.
• Stages of Development Model Ownership - Manage and improve the “SERVPRO Stages of Development” model for sales teams including organizational structures, roles & responsibilities, and key performance metric guidelines for each stage of growth.
• Leverage Field Sales Experts to Prioritize and Validate Work Product – Engage with the Operating Systems Improvement Board (OSIB) and top owners, sales managers, & reps in the field in order to help prioritize deliverables and shape/validate the work product described above.
• Field Engagement & Communication – Leverage Servpronet, ServproTV, Sales Summits, Convention, and other channels in order to share the work product with the field and ensure adoption.
• Additional responsibilities as assigned.
• Process Improvement:
  The ability to…