Call Center Representative

Call Center Representative

Rogers Group is currently seeking candidates to fill the Call Center Representative position based in Gallatin, TN. Candidates must be motivated, safety conscious individuals with good multi-tasking skills to operate our Truck Scale system and take customer orders. Performs general clerical duties in accordance with established procedures, requiring some judgement in the selection and interpretation of data. Must be willing to work flexible hours and overtime, including Saturdays.

Job Details:

• Full-time
• Day Shift
• Hours:
  
  Monday-Friday from 6am-4pm and every other Saturday from 6am-12pm
• Location:
  
  RGI Sales Office in Gallatin, TN
• Wages: $20.00/hr

Job Requirements:

• Provide friendly, professional, and thorough customer service
• Answer customer calls
• Take and input customer orders
• Assist sales staff with customer service responsibilities
• May be called upon at the discretion of Managers to perform other duties

Qualifications

• High school diploma required
• Proficiency with Microsoft Office applications
• Excellent customer service skills
• Detail oriented with a high degree of accuracy with the ability to multi-task
• Ability to work with minimal supervision
• Excellent communication skills both oral and written

Rogers Group provides extensive benefits, strong compensation, and a safe, drug-free working environment.

As a Rogers Group employee, you will have access to our competitive company perks, including:

• Medical, Dental, Vision Insurance plus Health Savings Account with annual company contribution.
• Company provided Group Life and Accidental Death & Dismemberment insurance.
• Retirement 401(k) with company contribution and match at one year of service.
• Company provided Short- and Long-Term Disability.
• Paid Holiday's including Christmas shutdown between Christmas and New Years Day.
• Paid vacation available after 180-day probationary period and accrued based on years of service.
• Annual performance-based merit increases.
• Career growth/advancement opportunities.

RGI EEO Statement

It is the policy of Rogers Group, Inc. to recruit, hire, and promote individuals based on demonstrated merit and qualifications. We are committed to providing a work environment that is free from discrimination, harassment, and retaliation as protected by applicable federal, state, or local laws.