Personal Banker

Build a career that strengthens your community. At Bank Tennessee, you’re not just doing a job — you're someone your neighbors know and trust. Each day, you'll help customers with everyday banking and important life moments, building relationships that truly matter.

Rooted locally since 1934. Founded in Memphis as First Federal Savings & Loan, we’ve grown alongside the communities we serve for generations. With local decision-making, we stay closely connected to the people and neighborhoods around us. That stability allows us to invest in what matters most—our employees—through ongoing training, support, and opportunities for growth.

We’re proud to be employee‑owned. It means your work contributes to something bigger—you share in the success you help create, and you share in our commitment to doing what's right for our customers and each other. If you enjoy helping others, solving problems, and being part of a team that genuinely cares, you'll feel right at home here.

Personal Banker will serve in a dual capacity within the branch, supporting customers through both teller and banker responsibilities while building strong, lasting relationships based on trust, service, and a genuine understanding of individual financial needs. This position is responsible for providing personalized guidance, identifying helpful banking solutions, and delivering a welcoming experience, while also contributing to branch growth by meeting individual and team sales goals through meaningful customer conversations and service‑driven referrals.

The role also includes processing everyday transactions, such as receiving and disbursing funds and maintaining accurate records of money and negotiable instruments, with efficiency, accuracy, and a friendly, customer‑first approach.

An effective Personal Banker is capable of providing a best‑in‑class branch experience in three primary areas of responsibility: service execution, sales execution, and operational excellence.

• Achieve consistent and balanced personal sales and service performance by developing new and existing relationships
• Create a daily individual plan focus on deepening customer relationships and consistent execution of service standards, customer retention, etc.
• Maintain effective partnerships with other lines of businesses to help drive more effective and profitable customer relationships
• Execute and role model the Bank Tennessee service standards in every customer and teammate interaction
• Ensure that proper documentation is obtained and properly completed for all solutions to minimize documentation exceptions
• Receive checks and cash for deposit, verify deposit amounts, examine checks for endorsement and negotiability, and issue negotiable items
• Perform special tasks, such as preparing cashier’s checks, making cash advances, accepting loan payments, redeeming savings bonds, and scanning of daily transactions with accuracy
• Properly complete all account maintenance activities
• Protect the bank from unnecessary risk by following procedures in all areas, including CTR, SAR, Reg CC holds, robbery procedures, and fraud mitigation
• Execute daily operations including balancing, ordering supplies, balancing the ATM and vault, and performing branch capture procedures
• Participate in civic/community activities as necessary
• Strong analytic and critical thinking skills, with a high level of attention to detail.
• Dedication and motivation to achieving sales, service, and operational results.
• Excellent communication and interpersonal skills
• Professional and articulate verbal communication skills, both in person and via telephone.
• Attentive and active listening skills.
• Strong writing skills, demonstrating clarity and accuracy in vocabulary, grammar, spelling, and punctuation in all written correspondence and documentation.
• Ability to maintain strict confidentiality and manage sensitive financial information.
• Ability to count cash and coin in a fast‑paced environment, and to perform basic math calculations efficiently and accurately.
• Proven time management and organizational skills; able to effectively manage multiple priorities while maintaining a commitment to…