Switchboard Operator

Your experience matters

Highpoint Health - Sumner with Ascension Saint Thomas is a part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well‑being so you can provide exceptional care to others. As a Switchboard Operator joining our team, you're embracing a vital mission dedicated to making communities healthier®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

A Switchboard Operator who excels in this role:

• The Switchboard Operator receives all incoming calls to the hospital.
• Does in-house paging, codes and dial-a-page system.
• Keeps Switchboard files updated with current room numbers, discharged patients, new admissions, etc.
• Maintains updated employee information for the disaster procedure files.
• Receives incoming calls to house extensions or patient rooms.
• Receives calls from in-house extensions.
• Handles all emergency calls and pages.
• Contacts appropriate personnel as situation warrants.
• Handles all intercom paging and general information from in-house and outside calling parties.
• Evening, night, weekend and holiday operators may be responsible for contacting on‑call personnel as requested by the Nursing Supervisor.
• Also take and relay messages to on‑call persons by paging, beeping or calling their home.
• Keep all pertinent information on the bulletin board and disaster policies and procedures updated.
• Stay abreast of any and all changes which apply to switchboard functions.
• Other duties as assigned.

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage
  - with medical plans starting at just $10 per pay period - tailored benefit options for
  part‑time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity
  insurance, short‑and long‑term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance,
  loan assistance and 401(k) retirement package and company match.
• Employee Well‑being: Mental, physical, and financial wellness programs (free gym
  memberships, virtual care appointments, mental health services and discount
  programs).
• Professional Development: Ongoing learning and career advancement
  opportunities.

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

This position requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Qualified applicants must be able to work in a stressful environment and take appropriate action.

High school diploma or the equivalent is required.

"Highpoint Health - Sumner with Ascension Saint Thomas is an Equal Opportunity Employer. is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."