Workstation​/IT Support Specialist

Contract Role | Workstation / IT Support in Gallatin, TN | Duration: 2 years contract | Pay Range: $21 - 22/hour on w2

Onsite

Location:

100
*** Blvd Gallatin TN, 37066

Workstation/Server troubleshooting support; 4-5 years of experience of in depth knowledge of computer and hardware devices

In this role, you will work in a dynamic, high paced environment focused on ensuring that our employees' end-to-end technology needs are met quickly and efficiently by delivering service that is above and beyond our internal customer's expectations in our: headquarter, stores, regional offices, distribution centers and remote locations. With a Customer Curious mindset, your goal is to enable and unlock our employees' work productivity by providing a consistently high level of service and customer satisfaction to the business.

Responsibilities include assessing, diagnosing, and resolving technology issues. Must be flexible in supporting our employees on-site and remotely.

• Provide an exceptional technology experience for our
  *** Inc. employees by listening, asking questions, soliciting feedback, assessing and responding appropriately to customer's device hardware and application issues, requests and needs in an efficient and timely manner.
• Determines appropriate and alternative solutions from mostly defined procedures and options
• Research, diagnose, resolve or escalate technical and procedural issues from multiple service channels using multiple tools and documented processes
• Deliver positive customer experience by creating a welcoming environment and providing best in class service through all support channels in person and virtually
• Ensure consistency in service quality and capabilities for an overall high level of customer satisfaction
• Demonstrate a sound understanding of relevant technologies and application products and understand the customer in a technology support environment.

• Excellent interpersonal and customer service skills, ability to develop and maintain good relationships with business partners and at all levels of the organization
• Learns and applies process and technical knowledge in problem solving with ability to multitask work while keeping stakeholders informed.
• Take personal accountability to meet key performance measurements

Remote desktop assistance tools (Nextthink), Automation & Scripting, Service Now, SCCM, JamF, Zoom, MS Teams, Slack