Desktop Support Technician- ONSITE Gallatin, TN
Job in
Gallatin, Sumner County, Tennessee, 37066, USA
Listed on 2026-06-27
Listing for:
Conexess Group, LLC
Full Time
position Listed on 2026-06-27
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Desktop Support
Job Description & How to Apply Below
** This is an onsite position in Gallatin, TN*
* Please note we are unable to provide sponsorship or work c2c for this role.
Responsibilities:
- Provide daily technical Production support to Corporate users.
- Install, configure, maintain, and enhance PC/Desktop workstations/Laptops, software, and peripherals for corporate users.
- Maintain Technical Support, answer user calls, track technical issues, and follow up with users for technical solutions.
- Maintain asset inventory via process and documentation to ensure that all end user assets.
- Utilize ticketing system to manage and maintain record of all support calls and responses.
- Determine issue prioritization based on critical needs of corporate users.
- Demonstrate expertise by providing sound, creative technical approaches and a thorough knowledge of Microsoft applications, upgrades, patches, and new system technology as utilized in the environment.
- Assist with the development of user documentation for software developed in-house as well as documentation concerning the application of commercial software to company processes.
- Administer cloud-based licenses for various tools utilized by end users.
- Configure and manage building access key cards utilized by employees.
- Attend Information Systems Staff Meetings.
- Support and troubleshoot video conferencing equipment at HQ location.
- Provide other duties and functions as requested by Management.
- High school diploma or equivalent required, associate’s or above in related field of study preferred.
- Minimum of two years’ experience in a technical environment, providing technology support to end-users.
- Extensive knowledge of Microsoft desktop applications and operating systems with hands-on experience installing, maintaining, enhancing, and upgrading of these applications.
- Must have knowledge of PC Desktop and LAN environments, phone systems and components.
- Must possess capability to manage multiple assignments concurrently, high degree of analytical and interpersonal skills, positive attitude and initiative, and teamwork approach.
- Proven troubleshooting skills.
- Proven experience in a fast-paced environment with multiple users preferred.
- MacOS troubleshooting experience is a plus
- Jamf experience is a plus
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