Member Experience - Retail & Concessions

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Grasslands Club is relaunching the Performance Improvement Center (PIC) as the hub for golf performance, racquet sports, retail, and hospitality. More than a practice facility, the PIC is designed to be a welcoming destination where members can practice, shop, relax, and connect.

About the Role

As the Member Experience Associate , you will be responsible for creating an exceptional experience for every member who visits the PIC. You'll serve as the welcoming face of the facility by assisting members with retail purchases, food and beverage offerings, reservations, technology, and program information while helping ensure the PIC operates smoothly each day.

What You'll Do

• Greet and assist members while providing exceptional hospitality experience
• Handle retail sales and point of sale transactions
• Promote golf instruction, racquet programming, clinics, and retail offerings
• Manage reservations for the facility
• Assist members with Trackman and simulator technology
• Maintain a clean, organized, welcoming facility
• Ensure retail displaysremainattractiveand fully stocked
• Stock and manage grab
  -and-go food and beverage inventory
• Provide light administrative support for Director of Racquet Sports, Director of Player Development and TNG Cares
• Assist with golf, tennis and pickleball programming and special events

What We're Looking For

• Service-oriented with a genuine passion for hospitality
• Friendly, energetic personality that enjoys building relationships
• Strong communication and organization skills
• Ability to learn new technology (Trackman, reservation systems, POS)
• Reliable, detail-oriented, and able to multitask across retail, service, and administative duties
• Prior retail, hospitality, or customer service experience preferred
• Musthold orbe able to obtain a TABC Servers Permit
• Interest in golf, tennis or pickleball is preferred
• Available to work days , evenings, weekends and holidays
• $15–$17/hour
• Full and part-time positions available
• Grasslands Club will pay for your Tennessee ABC Server Permit

At Grasslands Club, we believe great clubs are built around people and relationships. If you enjoy serving others, creating memorable experiences, and being part of a team committed to excellence, we'd love to meet you.