Police Dispatcher

Overview

Police Dispatcher – Volunteer State Community College

Responsible for the operations of the Campus Police Department Communications Center. Coordinates telecommunications and radio dispatching of resources and services during non-emergency and emergency situations. Work is performed under general supervision. Must have the ability and willingness to work any shift assigned.

• Screen all telephone calls and radio traffic to determine the appropriate level of service needed in emergency and non-emergency situations and allocate personnel and resources to incidents.
• Enter calls for service into a Computer Aided Dispatch (CAD) system; access campus information; query local, state, and national law enforcement databases.
• Monitor fire, intrusion, panic, video surveillance and other alarm systems; contact appropriate parties; initiate police, EMS and/or fire response.
• Initiate evacuation of a building or the entire campus through mass notification systems, including paging and text message alert systems.
• Monitor alarm and video security systems; maintain computerized records of citations issued.
• Monitor weather and emergency conditions and communicate relevant information to appropriate personnel.
• Control access to Police Department secured areas through access control systems and other buildings/doors on all campus sites.
• Perform receptionist duties and provide general assistance to visitors, faculty, staff, students, and community patrons; respond to questions from walk-ins and telephone traffic; provide general information and directions.
• Operate a variety of advanced communications equipment, multi-line telephone systems, radio dispatch equipment, and specialized computer systems; monitor fire, gas and security alarm systems; coordinate and direct appropriate responses.
• Ensure the security and confidentiality of restricted and sensitive information in accordance with applicable policies and regulations.
• Operate computer inquiry terminals to obtain information on persons, vehicle registrations, driving records and warrants through related databases to provide pertinent data.
• Provide routine assistance to visitors, faculty, staff, students, and community patrons by providing information, directions, and services.
• Perform other duties as assigned.

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Successful completion of a comprehensive background investigation.
• Must successfully pass a drug screen.
• Must successfully complete the departmental communications training program within established time frame.
• Must have not been convicted of or pleaded guilty to or entered a plea of nolo contendere to any felony charge or to any violation of any federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor or controlled substances.
• Possess a valid Tennessee driver's license. Out of state applicants must obtain a Tennessee driver's license within thirty (30) days of hire.

• Two or more years of public safety dispatch experience, preferably at a college, university, or institutional campus environment.
• Familiarity with Clery Act reporting requirements and campus safety operations.
• Experience supporting law enforcement operations in an educational setting.

• Ability to handle multiple, simultaneous responsibilities in often stressful situations; work independently, react quickly, and demonstrate good judgment and discretion.
• Typing accuracy at a working rate of speed.
• Effective communication skills both orally and in writing; ability to answer inquiries independently and provide information.
• Active listening and ability to obtain accurate and detailed information.
• Clear and professional telephone and radio dispatch communication; tactful communication with highly emotional callers.
• Self-control in challenging situations; ability to work in a multi-cultural setting; problem-solving skills.
• Ability to view and interpret multiple video monitors simultaneously; operate communications equipment quickly and accurately.
• Remain calm and exercise sound judgment in emergency situations under heavy workloads.
• Maintain strict confidentiality with sensitive information; operate modern office and computer equipment.
• Meet written department directives and procedures.

Pay Rate: $34,601 - $41,521 annual salary depending on experience

• Insurance:
  Health, Dental, Vision, Life, Disability (long and short term), FSA/HSA
• Wellness Incentive Program
• Educational Assistance:
  Fee Waiver, Spouse/Dependent Discounts, Tuition Reimbursement
• Employee Assistance Program
• Longevity Pay
• Retirement Options:
  State of TN Pension (TCRS), 401a, 401K with up to $50/month match, 403b, and 457
• 14 Paid Holidays/Year
• Annual Leave;
  Sick Leave
• Sick Leave Bank
• State Employee Discount Program with over 900 merchants

Unofficial transcripts are acceptable for the application process. Official transcripts will be…