Student Support Staff

Position Summary

The Department of Student Affairs at UNM Gallup is seeking 1 candidate for the position of Student Support Staff for The Student Resource Center (SRC). This position will provide administrative and office support of the general, day-to-day administrative, operational, clerical tasks related to the office/center, respond and assist students with diverse needs:

• Greet all visitors warmly, politely, and professionally.
• Answer phone calls received at SRC, taking messages or transferring as needed.
• Assist with administrative work as needed; this may include maintaining spreadsheets, filing documents, copying or scanning documents, etc.
• Assist with maintaining office inventory.
• Assist with special events, including outreach, creating and sending out flyers.
• Maintain the cleanliness and organization of the office (wipe down tables and surfaces, organize supply cabinets).
• Run errands throughout campus to deliver, receive documents/materials and acquire supplies.
• Have basic knowledge of university settings, policies, programs, and services.
• Respond to students with a documented disability, students receiving Veteran Affairs (VA) benefits, and visitors who request information and services through the Student Resource Center.
• With training, be able to recognize a student’s needs and refer to appropriate help.
• Schedule and proctor exams in our testing rooms.
• Manage the office/center by checking in students for use of the center for wellness/lactation, studying, computer use, scanning and printing needs.
• Perform functions such as serving as a note taker, reader and scriber.
• Navigate campus/community resources and connect students to services.
• Participate and engage in job-related training, supervision and team meetings.
• Maintain functions of the Student Resource Center and other assigned job-related duties as assigned.

• Devote sufficient time in class with student receiving services, and time after class to review notes with student, re-write for clarity or transpose notes from a digital recorder to student notebook.
• Under direct supervision, provide one on one direct support to students receiving services through SRC.
• Under direct supervision, reads course materials to students with low vision and/or other learning disabilty needs. Typically works on a schedule basis but may require to adjust schedule based on student needs and SRC office demands.
• Greet and interact with students with disabilities from diverse culture backgrounds, faculty, and staff members.
• Demonstrate excellent problem‑solving skills and the ability to work under specific direction of the Accommodations Specialist and faculty.
• Work unsupervised on occasion when conferring with student about upcoming assignments and tests.
• Demonstrate excellent organizational/time management skills to help student set up effective notebooks for specific classes and stay on schedule with assignments.
• Meet student needs for improving reading, writing and understanding English directions. Provide mentorship for increasing English language skills as needed.
• Operate basic office equipment such as printer/copier, scanner, office computer, telephone.
• Communicate effectively, both orally and in writing.
• Effectively manage time, follow schedules and meet deadlines.
• Initialize and operate computer hardware and software systems.
• Interact and communicate with people over the telephone, often in stressful situations.
• Maintain confidentiality of records and information.
• Read and understand a range of college‑level course‑related material.
• Speak clearly with easily understood vocal inflection.
• Understand and follow specific instructions and procedures.
• Verify data input and correct errors.
• Knowledge of customer services standards and procedures.
• Organizing and coordinating skills.
• Able to prioritize multiple tasks.
• Take initiative on office/job related events/projects.

• Understands and honors the importance of the confidentiality of student records and information.
• Committed to learning about and promoting accessibility, diversity, and inclusion in the UNM community.
• Intermediate skills in Excel and all other Microsoft Suite applications.
• Excellent interpersonal skills.
• Ability to work in a professional environment.
• Ability to maintain a positive attitude.
• Ability to prioritize, multitask and/or work under deadlines and/or time constraints.
• Comfortable socializing, providing high quality customer service, interacting with students and other visitors.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.