Supervisor, Business, Emergency Crisis Mgmt​/ Disaster Relief

Position: 911 SUPERVISOR
## 911 SUPERVISORApplylocations:
Emergency 911 Dispatch time type:
Full time posted on:
Posted Yesterday time left to apply:
End Date:
July 30, 2026 (13 days left to apply) job requisition :
JR100080
** This job posting is only for candidates that are NOT current employees of Sandoval County.
** If you are a current employee, you must apply using the Workday Jobs Hub which can be found in the navigation menu on the left side of the screen when you log into Workday.  # Department:

SCRECC# Pay:$30.24-$36.24# Close Date:07-29-2026#

Job Description:

** GENERAL

PURPOSE:

** Under general supervision, serves as the point of contact for escalated situations; manages day-to-day staffing and scheduling; and collaborates with various public safety agencies to ensure optimal performance of the communications center.
* A job description is intended to present a general list of tasks/duties performed by employees within this job. Job descriptions are not intended to list all duties performed within the job.
*** MINIMUM QUALIFICATIONS**:
*
* Education and Experience:

*** High School Diploma/GED certification from an accredited institution and five (5) years’ experience as an emergency 911 operator or dispatcher.
* Staff supervisory experience preferred.
** Required Licenses or

Certifications:

*** Valid New Mexico driver’s license or ability to obtain a valid New Mexico driver’s license within 30 days of hire.
* Emergency Medical Dispatch (EMD) certification within twelve (12) months of hire.
* Emergency Fire Dispatch (EFD) certification within twelve (12) months of hire.
* Emergency Police Dispatch (EPD) certification within twelve (12) months of hire.
* CPR for healthcare providers within twelve (12) months of hire.
* New Mexico Public Safety Telecommunicator Certification
* CJIS/NCIC certification
* ICS 100, 200, 700, 800 obtained within twelve (12) months of hire.
* ICS 144, 300 and 1200 obtained within twelve (12) months of hire.
*
* Additional Requirements:

*** Ability to maintain a valid New Mexico driver’s license
* A person in this position may not have been convicted, plead guilty, or plead no contest to felony, or serious misdemeanor.
* Must pass an applicable criminal record and background check.
* Pre-employment drug and alcohol screening.
* Must pass 911 testing to include a typing test with a minimum of 35 WPM.
** This is a safety- sensitive position subject to random drug testing in accordance with County policy Article XIII Drug and Alcohol Policy and Testing-Drug Free Workplace of the Sandoval County Personnel Rules and Regulation.
**** This position is subject to random alcohol and drug testing in accordance with 49

CFR.
382**##
** SUPERVISION RECEIVED AND EXERCISED:
** Position reports to the 911 Operations Manager or designee and exercises supervision over lower level staff.##
*
* ESSENTIAL JOB FUNCTIONS:

*
* * The following duties
** ARE NOT
** intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
** Coordinates and reviews work of assigned staff ensuring all calls are handled professionally, efficiently and in compliance with applicable Standard Operating Procedures.
* Assigns tasks and coordinates day-to-day schedules ensuring staffing levels meet operational needs and maintain compliance with departmental policies for shift rotations, breaks, and time off.
* Coaches, trains, and motivates staff; provides constructive feedback; provides staff training; recommends corrective action when necessary; and provides general advice and counsel to staff.
* Conducts regular performance evaluations and provides feedback, and ensures continuous development of assigned staff; mentors and supports telecommunicators ensuring they have the tools and skills necessary to perform tasks.
* Monitors and reviews calls and dispatch activities to ensure telecommunicators are meeting performance metrics, customer service standards, and compliance with Standard Operating Procedures, including call…