Operations Specialist; Dual Credit

Operations Specialist

Requisition

Working Title:

Operations Specialist (Dual Credit)

Position Grade: 11

PLEASE NOTE:
This position is for the UNM Gallup Branch, located in Gallup, NM, approximately 138 miles west of Albuquerque,NM.

The Universityof New Mexico has established branch colleges to serve the citizens of New Mexico and to provide the highest quality of education for students pursuingpost-secondary education at different locations throughout the state. Branchcolleges respond specifically to the unique needs and multiculturalbackgrounds of their respective communities by offering community education programs, career education including certificate and associate degree programs, and transfer programs that prepare students for upper divisionentry into colleges and universities.

The University of New Mexico-Gallupis seeking a dedicated and detail-oriented Operations Specialist/Dual Credit Coordinator to lead and grow our dual-credit and concurrent enrollmentprograms. This role serves as the central point of coordination between the institution and K-12 partners, ensuring that dual-credit offerings are compliant, well-administered, and provide a seamless experience for students,families, and school partners. The ideal candidate combines strong relationship-building skills with a solid understanding of education policy,data management, and program administration.

• Provide day-to-day oversight and administration of the institution's dual-credit and concurrentenrollment programs.
• Monitor program performance,identify areas for improvement, and implement process enhancements.
• Coordinate course scheduling,instructor credentialing, and course approval processes in partnership with academic departments.
• Serve as the primary point ofcontact for internal stakeholders regarding dual-credit program operations.
• Prepare reports and presentations on program status for institutional leadership andgoverning bodies.

• Build and maintain strong working relationships with K-12 district administrators, counselors, and instructors.
• Serve as the main liaison between the institution and partner high schools, addressing questions and resolving issues as they arise.
• Facilitate regular communication and meetings with school partners to align program expectations,calendars, and updates.
• Represent the institution atK-12 partner events, counselor meetings, and community outreach activities.

• Develop, negotiate, and maintain dual-credit operating/articulation agreements with K-12 partners.
• Ensure agreements align with applicable state statutes, administrative regulations, accreditation standards, and institutional policy.
• Monitor changes in relevant lawsand regulations and proactively update agreements and procedures to maintain compliance.
• Collaborate with academic affairs, appropriate university administrative offices, and districtpartners to review and renew agreements on a regular cycle.

• Design and continuously improveadmissions processes specific to dual-credit students, ensuring clarity and ease of use for students, families, and school counselors.
• Develop onboarding materials and experiences (orientations, guides, welcome communications) to help students and parents understand expectations, responsibilities, and resources.
• Coordinate application,placement testing, registration, and enrollment verification processes with admissions and registrar offices.
• Provide training and support tohigh school counselors on institutional admissions requirements and procedures.

• Collect, maintain, and analyzedata related to dual-credit enrollment, course completion, grades, and student outcomes.
• Track…