Telecommunicator; Dispatcher

Position: 911 TELECOMMUNICATOR (DISPATCHER)
## 911 TELECOMMUNICATOR (DISPATCHER)
Apply locations:
Emergency 911 Dispatch time type:
Full time posted on:
Posted 3 Days Agotime left to apply:
End Date:
July 31, 2026 (11 days left to apply) job requisition :
JR100084
** This job posting is only for candidates that are NOT current employees of Sandoval County.
** If you are a current employee, you must apply using the Workday Jobs Hub which can be found in the navigation menu on the left side of the screen when you log into Workday.  # Department:

SCRECC# Pay:$22.84-$27.39# Close Date:07-30-2026#

Job Description:

** GENERAL

PURPOSE:

** Under general direction, receives and evaluates incoming emergency and administrative requests for emergency services, including but not limited to law enforcement, fire, and emergency medical services (EMS); triages requests for service; provides guidance and assistance to the public in life-safety situations; and coordinates the appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe.
* A job description is intended to present a general list of tasks/duties performed by employees within this job. Job descriptions are not intended to list all duties performed within the job.
*** MINIMUM QUALIFICATIONS**:
*
* Education and Experience:

*** High School Diploma/GED certification from an accredited institution and one (1) year of experience in a call center, customer service, computer applications, data entry, and/or telephone communications; OR an equivalent combination of related education and experience.
** Required Licenses or

Certifications:

*** Valid New Mexico driver’s license or ability to obtain a valid New Mexico driver’s license within 30 days of hire.
* Obtain CJIS/NCIC certification within twelve (12) months of hire.
* CPR for healthcare providers within twelve (12) months of hire.
* Emergency Medical Dispatch (EMD) certification within twelve (12) months of hire.
* Emergency Fire Dispatch (EFD) certification within twelve (12) months of hire.
* Emergency Police Dispatch (EPD) certification within twelve (12) months of hire.
* New Mexico Public Safety Telecommunicator within twelve (12) months of hire.
* ICS 100,144, 200, 700, 800 within twelve (12) months of hire.
*
* Additional Requirements:

*** Ability to maintain a valid New Mexico driver’s license.
* A person in this position may not have been convicted, plead guilty, or plead no contest to felony, or serious misdemeanor.
* Must pass an applicable criminal record check and background check.
* Pre-employment drug and alcohol screening.
* Must pass 911 testing to include a typing test with a minimum of 35 WPM.
** This is a safety- sensitive position subject to random drug testing in accordance with County policy Article XIII Drug and Alcohol Policy and Testing-Drug Free Workplace of the Sandoval County Personnel Rules and Regulation.
**** This position is subject to random alcohol and drug testing in accordance with 49

CFR.
382
**** SUPERVISION RECEIVED AND EXERCISED:
** Position reports to the 911 Supervisor or designee and does not exercise supervision over lower level staff.
** ESSENTIAL JOB FUNCTIONS**:
* The following duties
** ARE NOT
** intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
** Receives, records, and transmits incoming calls and messages through radio, telephone system, and computer system that pertain to local, state, and federal public safety agencies.
* Provides concise and accurate information regarding emergency situations to individuals requiring notification, including public safety officials and representatives.
* Assists callers in emergency first aid as required.
* Navigates the Priority Dispatch Software in an effective and timely manner; correctly determine the caller’s situation, its corresponding protocol and communicate instructions to the caller and dispatch the incident; enter caller’s information received into the computer aided dispatch…