Family Support Specialist; LAUNCH_Gallup

Summary

The Family Support Specialist plays a vital role in coordinating long-term care for families caring for children up to 8 years old as part of the LAUNCH project. This position involves overseeing care through screening, admissions, outpatient services, and continued support. The Family Support Specialist also supports prevention and screening efforts, facilitates and coordinates with providers on referrals to behavioral health and related services.

This role ensures families receive the integrated services they need to foster healthy development and overall well-being.

Reports to the Family Support Supervisor

None

The Family Support Specialist’s responsibilities include, but are not limited to:

• Assess the needs of children and their families at admission to develop individualized care plans that address specific goals and level of assistance required throughout the continuum of care.
• Provide ongoing case management by following up with clients regularly to ensure that all basic needs, including required documentation and resources, are addressed to support clients in achieving their goals at discharge.
• Facilitate connections with community services and resources to support the client’s goals and needs, ensuring a seamless transition through various phases of care.
• Act as a liaison between families, schools, early head start programs, and community resources to create a supportive environment and ensure continuity of care.
• Educate children and families on behavioral health, developmental milestones, and available community resources, delivering age-appropriate curriculum and daily skills training to ensure the highest quality person-centered care.
• Collaborate closely with other members of the clinical team to address daily concerns, intervene in crises when necessary, and provide additional directives for care to maintain a safe and therapeutic environment.
• Assist families in developing a comprehensive aftercare plan to ensure they have the necessary resources to facilitate ongoing care and support after exiting the program.
• Maintain strict confidentiality of all client information in accordance with SFRC policies, HIPAA, and other applicable local, state, and federal laws and regulations.
• Keep accurate and timely documentation of all case management activities, including care plans, progress notes, referrals, and communication with other providers, in compliance with agency policies.
• Identify and establish relationships with community resources, including employment, housing, medical, and other support services, to address the diverse needs of clients and their families.
• Schedule and manage personal, business, and legal appointments for clients, ensuring that all aspects of their case management are efficiently coordinated.
• Perform other related duties as assigned by the Director of Child and Family Services.

Skills/Knowledge/Abilities:

The Santa Fe Recovery Center is an Equal Opportunity employer; committed to a diverse workforcce.