Seasonal Guest Service Agent – Season

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Seasonal New Mexico Vermejo, Raton, NM, US

2 days ago Requisition

Position:
Guest Service Agent

Location:

Vermejo Reserve – Raton, NM
Type:
Seasonal / Hourly / Non-Exempt / Non-Benefits-Eligible

Housing:
Yes

Are you ready to embark on a journey where luxury meets sustainability? Have you dreamed of working for a world-class hospitality brand which boasts some of North America’s largest, privately-owned landscapes?

At Ted Turner Reserves , we connect people with nature through one-of-a-kind outdoor experiences in luxury settings. We’re looking to connect with talented hospitality professionals interested in joining our Guest Services team at Vermejo for our 2027 season
.

This is an evergreen posting designed to build our candidate pipeline for anticipated seasonal Guest Service Agent opportunities beginning in Spring 2027. Applications will be reviewed on an ongoing basis as staffing needs are confirmed, and qualified candidates may be contacted as opportunities become available.

ABOUT THE POSITION

As a Guest Service Agent, you will be the first point of contact for guests and play a crucial role in providing extraordinary service and creating memorable experiences for our guests from arrival to departure.

You will also be responsible for:

• Ensuring a smooth, well-coordinated check-in/out process which includes greeting guests upon arrival, assisting with luggage, conducting room/property tours, performing credit card verifications, processing folio adjustments, collecting payments, and coordinating departure schedules.
• Assisting with guest inquiries, requests and reservations, both in person and over the phone.
• Ensuring guests’ expectations are met by anticipating guests’ needs and coordinating with other departments to fulfill guest requests.
• Scheduling guest wake-up calls as needed.
• Preparing and verifying the accuracy of the daily status sheet.
• Preparing and delivering boxed-lunch cards for guest arrivals.
• Scheduling and verifying in-house guest activities, spa appointments, meal reservations, and activity tours/excursions.
• Handling guest feedback and resolve complaints promptly and professionally.
• Performing room inspections and placing guest welcome notes and itineraries in rooms.
• Handling company store sales as necessary.
• Ensuring the accuracy of guest folios by verifying spa, guide, retail and room charges.
• Assisting in maintaining accurate records and accounts, including processing payments and maintaining guest accounts, recording cash tips, handing the cash drawer during shifts, and dropping cash/checks into the safe at night.
• Upholding the standard of cleanliness and maintenance of the front desk, lobby, entrance, and lounge.
• Promoting and upselling Reserve amenities, packages, and special offers to enhance the guest experience and increase revenue.
• All other duties as assigned.

What this isn’t:

• A management or supervisory position

YOUR QUALIFICATIONS

• High school diploma or general education degree (GED).
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to build rapport and provide exceptional service to guests.
• Flexibility to work various shifts, including weekends and holidays.
• You’ll need to present documentation establishing both identity and employment authorization within three days of hire pursuant to federal law.

Preferred:

• Education in hospitality or related field
• Experience working in a luxury hospitality
• Proficiency in computer systems and hotel management software

YOUR QUALITIES

• You’re alert, friendly and eager to assist guests politely and promptly.
• You…