More jobs:
Student Support Tech Aid
Job in
Gallup, McKinley County, New Mexico, 87301, USA
Listed on 2026-05-01
Listing for:
University Of New Mexico
Apprenticeship/Internship
position Listed on 2026-05-01
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Support
Job Description & How to Apply Below
36519 Working Title Student Support Tech Aid Pay $12.00 Hourly Campus Gallup Department Gallup Computer Service Instruction (710A)
Employment Type
Student Employment Student Type Work-Study Status Non-Exempt Background Check Required No For Best Consideration Date5/13/2026 Position Summary
IT Support Tech Aide
SUMMARY:
Provide computer assistance to all ITS customers (including students, staff, faculty, and the public) for computer and network problems.
DUTIES AND RESPONSIBILITIES:
* Answer customer requests via telephone, chat, AAQ's and walk-in.
* Provide support per the Support Center triage process:
* Accurately log call, including description of issues, required information, and troubleshooting steps.
* View all Whiteboards for current issues and outages.
* Search Public and Private Fast Info Knowledge bases for answers/troubleshooting steps and relevant processes and agreements.
* Provide customer with answer/troubleshooting if possible.
* Perform testing of new ITS Services.
* Special projects as assigned.
* Other job-related duties as assigned.
Minimum Qualifications
Preferred Qualifications
KNOWLEDGE, SKILLS, AND ABILITIES
REQUIRED:
* Basic problem-solving skills.
* Excellent communication skills.
* Good customer service skills.
* Openness to learning new skills and technologies.
* Basic level of technical expertise, including familiarity with email, MS operating systems, MS Office, and the internet.
Application Instructions
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.
Required Documents:
-Cover Letter
-Resume
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.
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