Rental Supervisor

Salary Range: $45,000.00 To $50,000.00 Annually

Big Mike's Rental Sales & Service is a complete rental service for contractors & homeowners. This document outlines the requirements, reporting relationships, authority, responsibilities, duties, and measurements of performance for the position of Rental Supervisor of Big Mike’s Rentals, Sales, and Service.

The Rental Supervisor plays a pivotal role in creating a positive customer experience and driving the store’s operational success by coordinating maintenance schedules, ordering parts, managing sales inventory, and performing routine maintenance on equipment. Additionally, to provide the necessary planning, organization, coordination, and control to meet the established goals and current operating procedures of the store.

A Rental Supervisor also requires high organization, thoroughness, and attention to detail.

• Required:
  
  High School or equivalent
• Preferred:
  Associate's Degree in management or related field, or equivalent experience in a managerial role (3+ years).
• Experience:
  
  Management, Retail, Equipment rental and operation

• Monthly schedule for personnel for BMR
• Ensures that each customer receives outstanding service by providing a friendly environment, including greeting and acknowledging every customer and by maintaining outstanding standards, solid product knowledge, and all other components of customer service
• Trains staff on sales of retail items in stock
• Work with the accounting department to handle collections on overdue accounts in a timely manner
• Follows all procedures related to the rental operation
• Periodically accompany Drivers on deliveries of rental equipment
• Train and supervise all assigned staff for their given duties and responsibilities
• Implements and maintains customer service standards
• Maintains all sales inventory and common repair parts needed; including: filters, tires, oils/fluids, etc. Works to maintain a pleasing sales environment with items needed by customers and works with management to keep pricing and stock levels to current standards
• Regularly inspects equipment for damage, wear and tear repair and recommends replacement OR maintains rental equipment in a manner that all items are safe to rent and are actively being inspected and repaired. Recommends sale and replacement as needed
• Plans and assigns daily goals, tasks, and assignments
• Responds to requests for information from customers and gives correct information
• Engages in technical discussions with potential clients through demonstrations and presentations
• Remains knowledgeable and up-to-date on changes and developments in all products offered by the company
• Keeps management informed of all activity, including timely preparation of reports
• Assists in adjusting strategies
• Maintains adherence to all company policies and procedures
• Performs any other duties assigned by management
• Ensures adherence to all company safety policies and procedures
• Maintains physical building according to the company standards. Communicates with the management team on areas of needed maintenance
• Ensures equipment is maintained and in rentable condition
• Communicates with store manager for all special pricing considerations outside normal sales policies.
• Supports outside sales with product and customer information as needed, quotations, billing, and delivery coordination.
• Partner with the management team and purchasing department in the inventory control process. Including stock level adjustments, reorder levels, special requirements, annual inventory processes, and other functions
• Review common entry errors with management and billing, and train sales personnel as required
• Build into the sales staff through continued training, personnel development, cross-training, and foster a positive work environment.
• All other duties assigned by Senior Management
• Effective communication
• Problem-solving and analytical skills
• Judgement and decision making
• Leadership/Ethical conduct/Drives engagement
• Demonstrates self-awareness
• Strong customer focus/Ensures accountability/Team orientation
• Time management and learning orientation
• Readin…