Retail Sales Representative; Gallup, NM

Retail Sales Representative (Gallup, NM)

For 30 years, SBi has served the communications needs of underserved rural communities and tribal lands in the southwest. Our cellular division, Cellular One, is a leading regional provider of mobile technology and wireless communications service operating a network of more than 240 cell sites covering 60,000 square miles.

As a Retail Sales Representative in Gallup, NM, you'll power Cellular One's growth by connecting customers to the right wireless products and services—fast, accurate, and with standout care. This role exists to hit sales goals while building loyalty through every interaction.

Key responsibilities:

• Meet/exceed monthly sales and net subscriber targets
• Greet customers, uncover needs, present solutions, close, and follow up
• Resolve questions and complaints to boost satisfaction and retention
• Complete walk-out working for handsets/SIMs and process contracts accurately
• Maintain product knowledge across devices, accessories, plans, and services
• Support store standards (merchandise checks, cleanliness), inventory, and cash balancing

Required skills:

• Strong sales and customer service skills; confident issue handling
• Time management, sound decision-making, clear written/verbal communication
• Basic MS Office and MS Outlook

Rewards that matter:

• Medical, dental, and vision coverage
• 401(k) plus company match
• Life insurance
• Health savings account
• Paid time off
• Paid short & long term disability
• Equipment stipend
• Snack/drink room
• Employee discounts
• Fitness/wellness reimbursement
• Employee phone lines and handset coupons

On the sales floor:

Your day moves at full speed: you open to a fresh wave of customers, shift gears between quick questions and deeper conversations, and keep momentum through Monday–Saturday hours and some holidays. You'll stay sharp by checking displays and making sure merchandise looks current, clean, and ready to sell. Between customer visits, you'll keep your knowledge tight on commercial sales offerings so you can confidently match people to what fits.

Some evenings and weekends may bring special community events, plus minimal business travel—perfect for someone who likes variety and showing up where it counts. Throughout it all, you'll help maintain a positive, supportive in-store vibe that customers can feel.