Customer Service Agent

Who we are

Advanced Air, LLC is an innovative, service-oriented aviation company headquartered in Hawthorne, California. We were founded in 2005 by our President, Levi Stockton, as an FAA-approved, Part 135, On-Demand Air Carrier focused on superlative aircraft management and on-demand charter.

Today, Advanced Air has 22 aircraft, operated in both scheduled and on-demand service, and a diversified portfolio of flying services in turboprop aircraft, business jets and regional passenger jets. Serving more than 12 communities in the southwestern United States, Advanced Air has a deep commitment to operational excellence and metered sustainable growth.

Our successful growth is driven by our adherence to our core values of safety, security, teamwork, and reliability. We are in this business for the long run and take a disciplined, thoughtful approach to growth opportunities.

This position is responsible for providing excellent customer service by handling information inquiries, reservations, ticketing, passenger check-in, baggage check-in, aircraft preparation, and problem resolution for all Advanced Airlines (AA) passengers and potential passengers/guests.

• Greet and provide outstanding service to all AA customers and guests in a friendly, courteous, and professional manner
• Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service
• May handle credit cards, and travel vouchers as forms of payment for tickets
• Communicate to customers when a flight has been delayed or canceled and work to re‑accommodate them according to company policy
• Provide current and accurate fare, schedule, gate, flight arrival, and departure information, as well as answer general inquiries
• Provide check‑in assistance, ticketing changes, re‑booking of itineraries, and special service requests for passengers
• Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manner, and assist passengers, as needed
• Ensure aircraft are prepared for flight, including food and beverage stocking and light cleaning
• Oversee passenger unloading of firearms in accordance with training, policy, and TSA where required
• Maintain AA brand standards and consistency in the ground experience
• Identify opportunities to improve customer experience and increase satisfaction
• Maintain positive customer relations at all times by using good judgment and the ability to multi‑task
• Ensure FAA, Airline, and Airport regulations are followed at all times
• Enforce safety/security measures and protect sensitive zones
• Additional duties as assigned by the Manager

• Excellent communication and problem‑solving skills
• Ability to push/pull/lift 50 lbs. for extended periods of time
• Ability to work efficiently under time constraints
• Must be 18 years or older
• High School diploma or GED equivalent
• Must have the authorization to work in the U.S.
• Must have a valid Driver’s License and a clean driving record
• Must be willing to work outside in all types of weather and elevated noise levels within the airport environment
• 2+ years of customer service experience
• Experience with PSS/DCS systems preferred
• Experience with Microsoft Office products including Teams, Outlook, Word, and Excel
• Positive attitude and winning personality
• Passion for people, building relationships with customers, and delivering top‑notch service
• Excellent time management skills

• May be required to obtain a Secured Identification Display Area (SIDA) badge for certain airports
• Will be required to meet all local airport and TSA requirements
• Must be able to work flexible hours including evenings, weekends, holidays, and overtime, as needed
• Must be able to pass an FAA Drug and Alcohol testing, and background checks and submit to random drug tests when required
• Travel may be required for this position, specifically for attending training in Hawthorne, CA at Advanced Airlines headquarters and/or covering other stations if needed

• Competitive salary
• Sick Time
• Easy to use Flight/Travel Benefits; current contracts include Delta, Alaska, and Southwest after 6 months…