Desktop Support Technician
Listed on 2026-09-08
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Systems Administrator
Join BMD as a Desktop Support Technician
On-Site l Galt, CA and surrounding areas l $31 Hourly
BMD, Inc. is looking for a service-focused, detail-oriented
Desktop Support Technician
to join our Information Technology team. This role is a great fit for someone who enjoys solving technical issues, supporting end users, documenting work accurately, and helping employees stay connected and productive.
At BMD, we are proud to be a
100% employee-owned company
with a long-standing reputation in the building products industry. Through our
Employee Stock Ownership Plan (ESOP), our employees share in the success they help build. We are looking for someone who brings technical skill, professionalism, clear communication, and a team-first mindset to support our employee owners across the business.
Why BMD?
At BMD, you are more than an employee - you are an employee owner. Our culture values accountability, collaboration, customer focus, and continuous improvement.
Our total rewards package may include:
- Competitive compensation
- Employee Stock Ownership Plan (ESOP)
- 401(k) with company match
- Medical, dental, and vision insurance
- Paid time off
- Paid holidays
- Tuition reimbursement
- Employee assistance program
- Life insurance and disability insurance
- Growth and development opportunities
- A supportive, employee-owner culture
What You'll Do
As a Desktop Support Technician, you will provide hands‑on technical support for staff and help maintain BMD's technology infrastructure. You will respond to phone, email, and incident requests; troubleshoot hardware, software, endpoint, and system issues; document support activity; and partner with users to deliver timely and professional service.
In this role, you will:
- Receive, prioritize, document, and resolve end-user support requests by phone, email, and incident management channels.
- Troubleshoot desktop, notebook, software, hardware, peripheral, and endpoint device issues.
- Install and configure user systems, software, hardware, and peripherals.
- Support IT onboarding for new employees, including endpoint and access‑related needs.
- Record, track, and document support actions through final resolution.
- Escalate issues through defined processes and partner with other departments or IT resources as needed.
- Assist with technology rollouts, system updates, endpoint support, and department projects.
- Communicate clearly with users to understand expectations, provide updates, and deliver a positive support experience.
- Support the IT team with additional technical tasks, projects, and operational needs.
What We're Looking For
We are looking for someone who is technically capable, organized, customer‑focused, and comfortable working in a structured, process‑driven environment. The ideal candidate can troubleshoot effectively, communicate professionally with users, and manage multiple priorities without compromising quality.
Successful candidates will bring:
- Strong desktop, notebook, hardware, and software troubleshooting skills.
- A customer‑service mindset and ability to support users with patience and professionalism.
- Strong documentation habits and attention to detail.
- Ability to work independently while collaborating with the broader IT team.
- Strong problem‑solving, analytical, time management, and prioritization skills.
- Ability to maintain confidentiality and handle sensitive information appropriately.
- Flexibility to support changing department and business needs.
Required Qualifications
- 3+ years of similar work experience.
- 3+ years of setup, configuration, and troubleshooting of desktop/notebook hardware and software.
- Experience with Microsoft O365, Entra, and Active Directory.
- Experience with Windows desktops and notebooks in domain‑controlled environments.
- Basic understanding of networking environments.
- Experience working with enterprise‑level customers.
- Experience working in a structured, process‑driven environment.
Preferred Qualifications
- A+, Microsoft Azure, O365, M365 certifications, or equivalent work experience.
- Lenovo and Apple device experience.
- VoIP administration experience.
- SharePoint administration experience.
- Experience with Azure or equivalent cloud services.
Physical and Work Environment Requirements
This role is…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).