Personal Financial Representative - Galveston

About The Job

As a Personal Financial Representative, you will engage with our Members and prospective Members to identify needs and educate them on products and services that will improve their financial wellbeing and quality of life. Eager to build strong, long‑term meaningful relationships, our Personal Financial Representatives have a passion for exceptional Member service. Personal Financial Representatives strive to provide a caring and exceptional Member experience by effectively communicating with Members to understand Member needs, identifying product and service needs, identifying solutions, and resolving Member requests and issues.

Founded in 1936, UFCU has grown to serve Members across Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures
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Purposefully Member‑Obsessed:
We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences and act in their best interests.
Possibilities Reimagined:
We are inspired to courageously experiment, learn, and iterate to create positive impact for Members, UFCU, and coworkers.
Performance Excellence Rooted in Unwavering Integrity:
We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others.

• Open savings, checking, and deposit accounts and Certificate of Deposits
• Educate members on Credit Reviews and Needs Assessments
• Accept and input consumer and business loans
• Communicate UFCU's Mission, Vision, and Values

• Refer fraud claims to experts
• Provide online and mobile support
• Increase Automated Teller Machine limits
• Release check holds
• Provide notary services
• Conduct Signature Guarantees
• Complete wire transfers
• Validate vehicle values
• Manage account restrictions and pop‑up concerns, add travel notes on member accounts
• Partner with Collections for members who are past due
• Problem‑solve and facilitate connecting members with internal business partners

• Process service requests and financial transactions
• Process stop payments via check, ACH, and/or Cashier’s Checks
• Process ATM and Point‑of‑Service transaction disputes
• Set‑up and grant access to safe deposit box
• Print documents, including Debit/ATM cards, vehicle buyer’s checks, temporary checks, statements, and direct deposit letters

• Perform other duties as assigned
• Adhere to all company policies, procedures, and business ethics codes
• Complete required regulatory training as assigned
• Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti‑Money Laundering, USA Patriot Act, OFAC and Fair Lending regulation

• Make external business partner referrals
• Host tables at and attend community events

• Effectively build relationships, establish rapport, and diplomatically communicate information
• Active listening skills
• Excellent verbal, interpersonal, and written communication skills
• Adaptable and work in a fast‑paced environment
• Good judgment and effective problem‑solving skills to identify and resolve Member issues
• Strong attention to detail
• Strong organizational and time‑management skills
• Excellent teamwork skills, treating others with respect, courtesy, and a “what can I do to help?” attitude
• High proficiency in Microsoft Office
• Successfully pass pre‑employment background screening, including FBI fingerprint, credit, education, and employment verification

• Demonstrating Member Obsession
• Demonstrating Performance Excellence
• Demonstrating Innovation

• High School Diploma or GED
• Minimum of one (1) year of demonstrated success selling products within a financial services industry or retail banking environment
• Minimum of two (2) years of customer service experience
• Minimum of one (1) year working in a team environment
• Advanced knowledge of current local, state, and federal regulations

• Bachelor’s Degree
• English/Spanish bilingual
• Credit Union experience
• Series 6, 63, and/or Texas Life and Health Insurance licenses
• Registered NMLS
• Investment license
• Consumer lending experience
• General knowledge of applicable financial industry regulations
• Military experience

Monday through Friday from 8:30 am to 5:30 pm, and on Saturday from 9 am to 2 pm.

We’re always looking for great talent. If you’re looking for a career with a socially conscious, service‑oriented organization and want to have fun while you’re at it, join our UFCU team!