Reservations Agent Lead San Luis Hotel

Overview

As a Lead Reservations Agent, you will play a crucial role in assisting in all facets of the reservation experience (up to and including but not limited to: booking, modifying, selling and cancelling) reservations and services for guests for the San Luis Hotel and Resort while supervising the reservations department.

• Answering internal and external telephone calls in order to assist the caller with their inquiries and requests
• Selling of additional Services and Upgrades to respective guests by presenting, promoting products /services
• Maintain accurate guest records
• Perform other duties and responsibilities as requested

• Possess excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills
• Possess excellent interpersonal and communication skills (verbal and written), fluent English and articulate
• Have the ability to work efficiently, independently and cohesively, consistently producing quality results
• Ability to work in a fast-paced and dynamic environment

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Posted Salary Range: USD $12.00 - USD $15.00 /Hr.

Tipped Position:
This position does not earn tips.