Teller, Customer Service​/HelpDesk

Description

As a credit union Teller, the responsibilities include processing member transactions, overseeing cash withdrawals and check deposits.

• Support member engagement by processing teller transactions and making appropriate introductions to member service representatives.
• Complete operational activities while minimizing risks under established policies.
• Perform routine transactional, operational, and member service support tasks efficiently through knowledge of credit union procedures and products, as well as partners across the organization.
• Receive directions from managers and exercise judgment within defined policies and procedures.
• Escalate questions and issues to more experienced roles.
• Interact with members and individuals to demonstrate care, build relationships, and complete requested transactions.

• 6+ months’ experience interacting with customer/members, or equivalent demonstrated through work experience, or training.
• Member service focus with experience handling complex transactions across multiple systems.
• Experience working with others on a team to meet member needs.
• Cash handling experience.
• Ability to follow policies, procedures, and regulations.
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
• Well organized, independent and able to prioritize in a fast‑paced environment.
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
• Proficient with proactively sourcing, acquiring, building, and maintaining relationships with members and colleagues.
• High School graduate or equivalent.

• Office setting with standard working hours.
• Ability to work a schedule that includes most Saturdays.