Reservations Specialist (Agent

Position: Reservations Specialist (Agent)
The Reservations Specialist Agent is to answer telephone inquiries in a friendly and courteous manner, and employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with our high standards of quality. The incumbent is authorized to take reasonable action necessary to carry out assigned duties and responsibilities, provided such action is consistent with position guidelines as outlined below or though the exercise of sound, reasonable judgement and initiative in the performance of job responsibilities.

Position guidelines include, but are not limited to, established company and department policies and procedures and all supervisory directives.

Summary of essential duties:
1. Handles individual phone reservations
2. Greet prospective guests in a friendly manner using clear, verbal communication
3. Inputs and retrieves date using knowledge of the computer reservations system.
4. Assigns reservations based on guest preferences and availability.
6. Provides accurate and prompt information regarding availability
7. Assists Reservation Manager on any project needed.
8. Handles complaint in a tactful manner and negotiate resolutions
9. Answer questions regarding hotel facilities and services, local attractions, directions, etc.
10. Sends confirmation and hotel information packets upon guest requests.
11. Even out room types as needed.
12. Charge 72hour deposits in a timely manner.
13. Accept and review third party reservations.
14. Follow the reservations department checklist.
15. Cross sell the Moody Gardens Attractions and the Moody Gardens Golf Course.

ESSENTIAL FUNCTIONS:

Handle individual phone reservations

Greet prospective guests in a friendly manner using clear, verbal communication

Input and retrieve dates using knowledge of the computer reservations system

Assign reservations based on guest preferences and availability

Provide accurate and prompt information regarding availability

Assist Reservation Manager on any project needed

Handle complaints in a tactful manner and negotiate resolutions

Answer questions regarding hotel facilities and services, local attractions, directions, etc.

Send confirmation and hotel information packets upon guest requests

Even out room types as needed

Charge 72 hour deposits in a timely manner

Accept and review third party reservations

Follow the reservations department checklist

Cross sell the Moody Gardens Attractions and the Moody Gardens Golf Course Any and all other duties as assigned; duties are subject to change as management deems necessary to best serve the needs of Moody Gardens EDUCATION/ EXPERIENCE REQUIREMENTS:

High School diploma preferred

Call center experience preferred

REQUIRED SKILLS:

Educational/Experience Requirements High School diploma preferred

Computer literate preferred

Call center experience preferred

Elegant phone voice preferred

Multitasking skills preferred

PHYSICAL REQUIREMENTS:

Must be able to sit for long periods of time Ability to work in a confined space
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