Enrollment Services Specialist, Enrollment Services - State; Hybrid

Minimum Qualifications

Associate’s degree or Equivalent Experience.

To provide professional enrollment services to alumni and students. This will be achieved through the efficient use of administrative, advisory, and technical skills, and team leadership. Provides admissions information, determines residency for tuition purposes, and supplies financial aid information to applicants and students. Exercises independent judgment and critical decision making while following all rules and regulations. Responsible for the effective processing of admissions, registration, financial aid, and records in the five UTMB Schools.

Scope:
Academic Enterprise

• Interacts with prospective students and applicants to provide information and responds to questions regarding admissions procedures, residency for tuition purposes and financial aid information in a professional manner.

• Participates as a member of the team utilizing data to improve the efficiency and effectiveness of customer service for both the schools and students.

• Effectively communicates, verbally and in writing, with students, alumni, applicants, and other departments on campus as well as outside entities.

• Ability to distinguish issues and situations that require leadership's review for decision-making.

• Proactively resolves customer issues and makes recommendations to meet the customer’s needs while displaying an understanding of the issues and their impact on the customer. Must be willing to go beyond the request to craft a complete solution.

• Knowledgeable of policies and procedures regarding state, federal, and institutional requirements. Ability to articulate these to the customers in a clear and concise manner.

• Provides advice and guidance on Enrollment Services related issues within established policies and procedures. Acts as subject matter expert for staff in the daily processing of admissions, registration, financial aid, and records processing.

• Effectively communicates with other departments on campus or outside entities to resolve student and alumni issues.

• Reviews documents and determines residency, TASP compliance, TOEFL liability, financial aid eligibility, etc. within pre-determined guidelines.

• Processes complex admission, registration, record, and financial aid changes.

• Processes non-standard records and academic status changes by data entry or through batch jobs and completing the initial validation of output from the batch processes. Identify and refer irregularities that need to be escalated to leadership.

• Provides support to the schools for commencement activities, including reports, diplomas, etc.

• Produces reports utilizing People Soft Campus Solutions and Qlik Reporting in support of members of Enrollment Services and other UTMB users.

• Monitors, updates, and maintains information for the Enrollment Services website.

• Trains users in Campus Solutions and responds to user questions regarding the systems.

• Collaborates with technical support teams and colleagues to resolve system issues and implement new functionality.

• Adheres to internal controls and reporting structure.

• Performs related duties as required.

• A Bachelor’s degree

• Three plus years of equivalent experience in Admissions, Registration, Records, Financial Aid or Customer Services.

Commensurate with experience.

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.