Patient Services Specialist I - Rehab Services, Galveston PCP

Patient Services Specialist I - Rehab Services, Galveston PCP Job Summary

The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.

• CUSTOMER SERVICE
  • Provides high level customer service in all interactions with internal and external customers.
  • Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
  • Answers calls accurately and with exceptional customer service at all times.
  • Ensures caller’s needs are met and accurate information is obtained.
  • Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate.
  • Acts as patient advocate and liaisons with various departments to meet mutual goals.
  • Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail.
  • Addresses concerns of patients, provides service recovery, and escalates issues as needed.
• SCHEDULING
  • Applies the policies of the clinical entity to schedule appointments.
  • Coordinates financial counseling for day surgery.
  • Completes reminder calls to patients for scheduled appointments.
  • Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information.
  • Provides out of pocket cost estimates to patients.
  • Counsels patients about unpaid bills.
  • Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.
• ARRIVAL
  • Arrives patients and prepares paperwork/chart for visit.
  • Appropriately receipts all monies collected, tokens distributed, and deferments authorized.
• REGISTRATION
  • Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.
  • Obtains and documents information required for third party reimbursement.
  • Ensures compliance with Medicare and third-party coverage.
  • Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization.
• DISPOSITION
  • Fully dispositions each patient within the designated timeline.
  • Adheres to internal controls established for department.

• Education & Experience: Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.
• License, Registrations, or
  
  Certifications:
  
  For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be maintained for the duration of employment in this position.
• Preferred Qualifications: Excellent customer service and/or administrative support skills;
  Proficiency with a personal computer;
  Customer service experience in a medical office environment is a plus.

• Proficient in use of PC with experience in Excel, Word, and database management packages.
• Analytical and ability to collect and trend data.
• Knowledge of patient care and patient problems.
• Excellent human relations and written and oral communication skills.
• Ability to problem-solve.

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

Primary

Location:

United States-Texas-Galveston

Work Location:

0159 - Primary Care Pavilion

Job:
Medical Administrative

Organization: UTMB Health

Status:
Regular
• Shift: Standard
• Employee Status:
Non-Manager
• Job Level: Day Shift

Job Posting:
Sep 9, 2025