Front Desk Manager

Location:

On Site - Galveston, Texas, United States

guest services, front desk, front office operations, guest relations, concierge, valet

Join a premier hospitality organization committed to delivering exceptional guest experiences and consistently meeting Five Diamond Standards. This opportunity is ideal for an experienced hospitality leader who can oversee front desk, concierge, and valet operations while fostering a polished, attentive, and service-focused environment. Based in Galveston, Texas, you will play a key role in developing associates, strengthening guest relations, and supporting seamless hotel operations.

• Lead, motivate, coach, counsel, and discipline front desk, concierge, and valet associates.
• Ensure compliance with pre-shift previews and established front office procedures.
• Conduct front office interviews and follow all applicable hiring procedures.
• Build associate morale and coordinate effective training for front office team members.
• Participate in the required Manager on Duty program as scheduled.
• Review front office hours for payroll accuracy and submit information to accounting on time.
• Prepare employee schedules based on business forecasts, payroll budgets, and productivity requirements.
• Maintain professional communication with managers, employees, and other departments while ensuring guests are warmly welcomed at the concierge desk and valet stand.

• At least four years of progressive experience in a hotel or related hospitality environment, or an equivalent combination of education and experience.
• Previous supervisory experience in front office, guest services, concierge, or valet operations.
• Strong knowledge of front office operations and guest relations.
• Proficiency with computers, spreadsheets, and word-processing applications.
• Demonstrated ability to coach, train, and motivate hospitality associates.
• Commitment to attentive, friendly, efficient, and courteous guest service.

• Experience working in a luxury hotel or Five Diamond environment.
• Background overseeing front desk, concierge, and valet teams simultaneously.
• Experience with hotel property management systems and workforce scheduling tools.
• Knowledge of payroll administration, labor budgeting, and productivity management.
• Experience participating in Manager on Duty programs and cross-departmental hotel operations.