Desktop Support Specialist; Wed , Thurs – Sat Galveston Operations

Desktop Support Specialist (Wed 1am-7:30am, Thurs – Sat 7PM
-7:30AM, Galveston) - ITS-Operations

Associate's degree or equivalent in a related field, and no experience required.

Preferred Qualifications:

Experience with Desktop support in a corporate environment, including the support of both software and hardware.

Job Summary:

Provides entry-level, basic technical support of desktop computers, thin clients, applications, and related technology.

Job Duties:

• Responsible for providing technical support and assistance via telephone.
• Use departmental support tools to resolve client computer issues remotely in a timely manner.
• Incident tracking through the ticketing system and adherence to established SLAs.
• Respond to requests and problems, including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all PC hardware, software, and equipment to ensure optimal workstation performance.
• Assist with hardware troubleshooting on desktop computers, laptops, Macs, and thin clients via telephone support and remote access tools.
• Interact with application software and operating systems to diagnose and resolve unique non-recurring problems.
• Assist with the installation, configuration, and ongoing usability of desktops, laptops, Macs, peripheral equipment, and software within established standards and guidelines.

Adheres to internal controls and reporting structure.

Knowledge/Skills/Abilities:

Experience supporting Windows 11 OS, Office 365, One Drive, Mac OS, PC, and laptop hardware in an enterprise environment.

Salary Range:

Actual salary commensurate with experience.

Work Schedule:

On-site, Wed 1 am-7:30 am, Thurs – Sat 7 pm
-7:30 am, and as needed on occasion.

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.