Desktop Support Specialist

Minimum Qualifications

Associate's degree or equivalent in a related field; no experience required.

• Experience with desktop support in a corporate environment, including support of both software and hardware.
• Relevant healthcare or academic experience.

Provides entry-level, basic technical support for desktop computers, thin clients, applications, and related technology.

• Provide technical support and assistance via telephone and remote tools.
• Use departmental support tools to resolve client computer issues remotely in a timely manner.
• Track incidents through the ticketing system and adhere to established SLAs.
• Respond to requests and problems, including installing, monitoring, diagnosing, repairing, maintaining, and upgrading PC hardware, software, and equipment to ensure optimal workstation performance.
• Assist with hardware troubleshooting on desktop computers, laptops, Macs, and thin clients via telephone support and remote access tools.
• Interact with application software and operating systems to diagnose and resolve unique non-recurring problems.
• Assist with the installation, configuration, and ongoing usability of desktops, laptops, Macs, peripheral equipment, and software within established standards and guidelines.
• Adhere to internal controls and the reporting structure.

Experience supporting Windows 11 OS, Office 365, One Drive, macOS, PC, and laptop hardware in an enterprise environment.

Actual salary commensurate with experience.

On-site, Thursday 1 am through 7:30 am;
Thursday through Saturday 7 pm through 7:30 am.

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a federal contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

United States – Texas – Galveston