Desktop Support Specialist

Desktop Support Specialist (Thursday 1 am to 7:30 am, Thursday to Saturday 7 pm to 7:30 am) - ITS-Operations

Galveston, Texas, United States

UTMB Health – Requisition #2602880

Associates degree or equivalent in a related field and no experience required.

• Experience with Desktop support in a corporate environment, including the support of both software and hardware.
• Relevant healthcare or academic experience.

Provides entry‑level, basic technical support of desktop computers, thin clients, applications and related technology.

• Responsible for providing technical support and assistance via telephone and remote tools.
• Use departmental support tools to resolve client computer issues remotely in a timely manner.
• Incident tracking through the ticketing system and adherence to established SLAs.
• Respond to requests and problems, including installing, monitoring, diagnosing, repairing, maintaining and upgrading all PC hardware, software, and equipment to ensure optimal workstation performance.
• Assist with hardware troubleshooting on desktop computers, laptops, Macs, and thin clients via telephone support and remote access tools.
• Interact with application software and operating systems to diagnose and resolve unique non‑recurring problems.
• Assist with the installation, configuration, and ongoing usability of desktops, laptops, Macs, peripheral equipment, and software within established standards and guidelines.
• Adhere to internal controls and reporting structure.

Experience supporting Windows 11 OS, Office 365, One Drive, Mac OS, PC, and Laptop Hardware in an enterprise environment.

Actual salary commensurate with experience.

On‑site, Thursday 1 am through 7:30 am, Thursday through Saturday 7 pm through 7:30 am.

UTMB Health strives to provide equal‑opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status or any other basis protected by policy or law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.