Desktop Support Specialist Operations

Desktop Support Specialist - ITS-Operations

Galveston, Texas, United States

New

Information Technology

UTMB Health

Requisition # 2602111

Associate's degree or equivalent in a related field, and no experience required.

• Experience supporting Windows 11 OS, Office 365, One Drive, Mac OS, PC, and Laptop Hardware in an enterprise environment.
• Relevant experience in a healthcare or academic setting.

Provides entry-level, basic technical support of desktop computers, thin clients, applications, and related technology.

• Respond to requests and problems, including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all PC hardware, software, and equipment to ensure optimal workstation performance.
• Assist with hardware troubleshooting on desktop computers, laptops, Macs, and thin computers via telephone support and remote access tools.
• Interact with application software and operating systems to diagnose and resolve unique non-recurring problems.
• Assist with the installation, configuration, and ongoing usability of desktops, laptops, Macs, peripheral equipment, and software within established standards and guidelines.
• Adheres to internal controls and reporting structure.

Actual salary commensurate with experience.

On-site, Monday through Friday, 8 am to 5 pm, and as needed on occasion.

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

Compensation