Property Maintenance Lead - Supervisor

Overview

Job Title: Maintenance Supervisor

Department: Engineering/Maintenance

Supervisor: Chief Engineer, General Manager and any Regional Chief Engineer as directed

Summary: This position supervises the maintenance operations and physical condition of the hotel to ensure the highest standards of guest satisfaction within the allotted budget.

• Supervises, develops and maintains an ongoing maintenance operation for hotel, including refrigeration, heating, plumbing, water treatment, preventive maintenance, hotel rooms, air/heating units, ice machines, swimming pools, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, etc.
• Inspects and evaluates the physical condition of the entire hotel asset on an ongoing basis, including guestrooms, public areas, and pool area; completes and retains inspection reports using current Company forms.
• Works closely with Front Office, Housekeeping, and Corporate Project Manager to ensure high level of customer satisfaction; coordinates maintenance and repairs as needed.
• Orders materials and completes work assignments on time as directed.
• Operates within departmental expense plans; assists Chief Engineer and General Manager in capital projects as required; assists in budget creation for the maintenance department and the hotel as directed.
• Maintains hotel facilities by performing painting, plumbing, electrical wiring, and related maintenance and preventive maintenance activities.
• Replaces/cleans air conditioner filters and notifies management concerning major repairs or life safety issues property-wide.
• May tend furnace, air conditioner and boiler to provide heat, cool air and hot water for guests.
• Interprets job orders and company policies to maintenance staff; ensures OSHA standards are followed regarding product usage, safety, and blood-borne pathogen precautions.
• Establishes or adjusts work procedures to meet production schedules; recommended measures to improve production; analyzes and resolves work problems or assists employees in resolving issues.
• Supervises and motivates maintenance staff including hiring, coaching, counseling, evaluating and training activities.
• Communicates with all levels of employees; participates in safety meetings and periodic meetings with leadership; submits recommendations for painting, repairs, furnishings, relocation of equipment, and space reallocation.
• Ensures hotel operations comply with government regulations and applicable laws, ordinances, regulations, and requirements of federal, state, or municipal authorities.
• Participates in the Manager on Duty program, following MOD guidelines and Risk Management/Workman’s Compensation procedures when responding to incidents.
• Observes for suspicious activity and may patrol public areas, investigate disturbances, report issues to Security or Management as applicable.
• Assists any customer or potential customer in a prompt, courteous, friendly, and helpful manner at all times.

This job supervises all maintenance personnel. Other duties and responsibilities may be assigned.

• Analytical
• Job Knowledge
• Use of Technology
• Design
• Problem Solving
• Project Management
• Customer Service
• Communications
• Cooperation
• Managing Customer Focus
• Oral Communication
• Teamwork
• Written Communication
• Change Management
• Performance Coaching
• Team Leadership
• Delegation
• Leadership
• Managing People
• Quality Management
• Business Acumen
• Conflict Resolution
• Recruitment & Staffing
• Cost Consciousness
• Diversity
• Ethics
• Adaptability
• Personal Appearance
• Attendance/Punctuality
• Dependability
• Initiative
• Judgement
• Planning/Organizing
• Quality
• Quantity
• Safety and Security

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 4 or more years of hotel or similar building maintenance experience.
• 2 or more years leading or managing a team of maintenance engineers.
• Thorough understanding of HVAC, electrical, plumbing and carpentry concepts.

HVAC, plumbing, electrical or other certifications preferred. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Knowledge of database software; computer literacy and Microsoft Office.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with…