Front Desk Agent – Albatross Hotel

Founded in 1970, Steele Hotels is an independent hotel operator based out of Newfoundland and Labrador Canada. With origins in Gander, NL the company has grown to include 8 properties located in St. John’s, NL, Corner Brook, NL, and Fredericton, NB.

Steele Hotels is looking for a Front Desk Agent to join our growing team on a casual, call-in basis at the Albatross Hotel in Gander, NL. The ideal candidate would possess a positive “can-do” attitude, and a high level of professionalism, coupled with a strong work ethic and excellent interpersonal skills. This often involves working in fast-paced environment conditions at varying times throughout the day or night.

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
• Respond to guest complaints, requests and emergencies
• Reconcile all accounts in a timely manner and verify all end of day cash etc. from multiple departments and learning/working overnight audit shifts, when required
• Ensure invoices are accurate and sent to the accounting department
• Schedule guest wake-up calls and book reservations
• Answer phone calls, verify reservations and guest requests
• Respond to guest inquiries, concerns and issues, as needed
• Demonstrate a professional and positive presentation to guests and colleagues, and be well groomed
• Other duties, as assigned

• 2+ years’ experience in customer service or hospitality
• A high school diploma or equivalent, plus one year of experience or an equivalent combination of education and experience
• Provide a clear Criminal Record Screening Certificate
• Excellent written and verbal communication, and customer service skills
• Ability to learn computer functions and other on-the-job skills
• Strong eye for details and the ability to multitask
• Strong math and problem-solving skills

• Competitive salary package
• Company RRSP matching plan to secure your financial future
• Employee Family Assistance Program [EFAP], including counseling services and life coaching
• Paid time off, including vacation time, sick leave, and statutory holidays
• Other employee benefits such as discounts on food, gym memberships, and phone plans, etc.

We are an equal-opportunity employer and are committed to a work environment that supports, inspires, and respects all individuals, we welcome everyone to apply.