Assistant Manager

Quality Hotels and Suites is in search of a full time Assistant Manager to join our team in Gander, NL. The successful candidate will oversee booking, preparation, communication, ordering of supplies, and scheduling. The Assistant Manager will be responsible for ensuring all events at the hotel are a great experience for our guests and are held to our high-quality standard. Reporting to the Hotel Manager, the Assistant Manager is primarily evaluated on production.

The Assistant Manager must be able to work in a high-paced, high-pressure environment and have the ability to multitask.

• Staff relations, including scheduling, evaluations, recruitment, and discipline
• Maintaining guest needs and front desk operations, ensuring the highest customer satisfaction
• Communicating with guests regularly, answering questions, concerns and complaints as needed
• Manage group bookings for banquets and meetings, monitoring numbers
• Maintaining and ordering supplies, tracking inventory
• Knowledge of room availability at all times, for future and present dates and monitoring these dates regularly for inventory control purposes
• Performing routine spot checks of housekeeping inspections to ensure operational standards are being met
• Supervise banquet room set-ups and tear-downs and assist when required
• Responsible for the administration of the WHSCC program
• Maintain organized files and records
• Prepare budgets and monitor revenues and expenses
• Other duties as assigned

• A Minimum of two years of management experience
• Strong communication, supervisory and customer service skills
• Working in a unionized environment an asset
• Knowledge of Microsoft Office required
• Knowledge of Fivestar system an asset
• Knowledge of Choice Advantage an asset
• Demonstrates strong financial/analytical abilities

We are an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals, and in which personnel processes are merit-based and applied without discrimination on any of the grounds in relevant laws. Only those selected for an interview will be contacted.