Customer Service Representative

Position Overview

Savannah, GA

MCI is one of the fastest‑growing tech‑enabled business services companies in the United States, offering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across multiple industries. Our contact centers support both on‑site and remote agents, utilizing advanced technologies to enhance customer journeys, drive scalability, and reduce costs. We are committed to fostering an environment where professionals can build meaningful careers, access continuous learning, and contribute to our global expansion.

We are looking for enthusiastic Customer Service Representatives to provide exceptional support for inbound customer service, technical support, and account management programs. In this role, you will assist customers by answering questions, resolving issues, troubleshooting basic technical concerns, and ensuring every interaction results in a positive experience. This is an excellent opportunity for individuals who enjoy helping others, solving problems, and working in a fast‑paced, team‑oriented environment.

We offer comprehensive training, ongoing coaching, and excellent career advancement opportunities.

• Answer inbound customer inquiries professionally and courteously.
• Resolve customer concerns through effective problem‑solving.
• Troubleshoot basic technical and account‑related issues.
• Process customer requests and maintain accurate account records.
• Utilize company systems to document customer interactions.
• Follow client procedures, compliance requirements, and quality standards.
• Escalate complex customer concerns when necessary.
• Achieve customer satisfaction, quality, and productivity goals.
• Participate in ongoing training and development.
• Maintain regular attendance and schedule adherence.

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Basic computer and data entry skills.
• Ability to type at least 20 words per minute.
• Familiarity with Microsoft Office Suite.
• Strong customer service and problem‑solving abilities.
• Ability to work independently and collaboratively.
• Reliable with excellent attendance.

• One year of customer service, retail, hospitality, administrative, or contact centre experience.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer, telephone headset, and related office equipment. The employee may occasionally be required to move about the office to accomplish tasks, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), MCI and its affiliates provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship. The policy applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe that diversity benefits our employees,…