Account Services Representative

• Location 7007 College Blvd.,Suite 700,Overland Park, KS, 66211,United States
• Job Category Customer Service, Account Management, Administrative
• Employee Type FT Non Exempt
• Manage Others No

Established Overland Park Company within the Collegiate Bookstore Market is looking to add to our Account Services Team. Experience in this market is highly desirable, but not a necessity. This fun, fast paced environment is looking for hardworking and energetic people to join our team!

We are seeking the right individual, to provide the highest quality of account services to external and internal customers, including but not limited to buyers, sales representatives, production artists, licensing and the merchandising teams.

• Assist customers and reps in answering order status questions, resolve issues with art, or other related order issues
• Set up business partners, graphic numbers and assist entering orders in the SAP database when needed
• Issue credits when needed
• Handle return authorization and damaged goods inquires
• Coordinate with the art department to determine best graphic to meet the customer’s needs
• Work directly with the Licensing Team involving copy art and licensing approvals

• Strong Communication and Organization skills
• Ability to multi-task and perform in a fast-paced environment
• Detail oriented
• Comprehensive follow-through with the ability to document resolutions
• Creative problem solving
• Intermediate level of MS Excel and MS Word
• Minimum 2 years – Account Services experience