Counter Manager- Macys Roosevelt Field Mall

About the Team

The Counter Manager (CM) will be the ultimate Pandora fan. In this role you will fully immerse yourself in our brand, culture, and product, taking immense pride in delivering exceptional customer experiences. You will spend time on the sales floor, engaging with customers and working alongside your team to drive sales. As the Counter Manager you will coach and manage a team of Sales Leads and Sales Associates.

As a Counter Manager in our Macy’s Shop‑in‑Shop, your leadership, enthusiasm, and fan‑first attitude will directly shape the success and growth of our rapidly expanding brand. You will lead a team of passionate part‑time associates, inspiring them to excel in providing unparalleled customer experiences and achieving ambitious sales goals. You will manage daily operations, weekly scheduling, and inventory while ensuring full compliance with Pandora and Macy’s standards.

Your ability to motivate and develop your team through focused sales coaching and brand standards training will be instrumental in surpassing compensatory sales and transaction targets.

• Drive and exceed counter sales goals, focusing on comp sales and transaction targets.
• Foster an engaging sales environment emphasizing exceptional fan experiences to build loyalty and repeat business.

• Train, coach, and inspire part‑time sales associates and leads, emphasizing advanced sales techniques, product knowledge, and Pandora’s brand standards.
• Regularly assess associate performance, offering timely feedback and targeted coaching.

• Prepare effective weekly schedules aligned with peak sales hours, ensuring optimal customer coverage and payroll efficiency.
• Oversee inventory management, including replenishment, cycle counts, backstock accuracy, and loss prevention practices.

• Ensure impeccable presentation of Pandora jewelry in alignment with both Pandora’s VM guidelines and Macy’s visual standards.
• Regularly audit displays and product positioning to maximize visual appeal and promotional impact.

• Maintain strict adherence to all Pandora and Macy’s operational, security, POS, and loss prevention policies and procedures.
• Ensure counter and team compliance with required security practices and reporting standards.

• Efficiently manage weekly scheduling to optimize staffing coverage during peak selling periods, ensuring an exceptional fan experience and operational effectiveness.
• Coordinate scheduling needs proactively, balancing customer service requirements and payroll budgets.

• Actively support the District Sales Manager (DSM) with hiring needs by leveraging your personal and professional network to identify high‑quality talent for the store team.
• Participate in interviewing and onboarding processes as needed, ensuring candidates align with Pandora’s values, culture, and commitment to exceptional fan service.

• Minimum of 3 years’ experience as a Sales Lead, Assistant Manager, or equivalent supervisory role in a fast‑paced retail environment, ideally within fashion, luxury, or jewelry retail.
• Developed strong communication skills, both written and verbal, with the ability to charm and captivate an audience.
• Business acumen that demonstrates analytical thinking and a track record of delivering positive results.
• Skilled in recruiting, retaining, and developing exceptional teams, with experience in succession planning and internal mobility.
• Knowledge of Microsoft Office 365 Suite, KWI, POS systems, and applicant tracking systems.
• Minimum age 18 with proof of identity and eligibility to work.
• Flexible to work nights, weekends, and holidays, and able to stand for extended periods.
• Familiarity with Macy’s or department store retail preferred but not required.

• Hourly rate: $23 – $29 per hour.
• Robust compensation package including base + bonus, 401(k) plan.
• Extensive benefits: medical, dental, vision, short‑term and long‑term disability, basic life and AD&D, anniversary gift cards, and product discounts.
• Learning and development programs, continuous feedback, Linked In Learning, tuition reimbursement, and more.