Information & Building Assistant at Radcliff Center

Position Overview:

This is a responsible, part-time position within the Parks, Recreation, and Communications Department that supports the overall operations, programs, facilities, events, and services of the department. Employees may be assigned to a variety of duties based on departmental needs and are cross-trained to assist in multiple areas and roles.

Work may include customer service, recreation programming, facility operations, special events, public information services, administrative support, communications, registrations and payments, and other departmental activities. Employees may work at various City facilities, programs, and events and are expected to provide professional and courteous service to residents and visitors.

The position requires flexibility and a willingness to assist wherever needed to support the efficient operation of the Parks, Recreation, and Communications Department. Specific duties and assignments may vary based on staffing, programming, facility, seasonal, and operational needs.

The Information & Building Assistant supports the daily operation of the Radcliff Center by serving as a primary point of contact for residents and visitors. This role operates the Information Desk, answers calls and general inquiries, assists with registrations and payments, processes service requests, and helps connect residents with the appropriate City services.

The role also assists with daily building operations, including opening and closing, building inspections, custodial duties, room and program setup, monitoring scheduled activities, and ensuring the facility remains clean, safe, organized, and welcoming throughout the day.

• Serve as front desk greeter, welcoming visitors, providing information, and assisting with program or event registrations
• Operate the Information Desk, including managing communications and service request through municipal systems such as See Click Fix , the GC Fix It portal, website, and the Code Red alert system.
• Provide directions, answer general inquiries, and ensure service requests are documented, forwarded, and completed appropriately.
• Assist with program enrollment, membership tracking, and payments, ensuring records are accurate and up-to-date.
• Provide building and event support, including room scheduling, set-up, and ensuring meeting spaces are prepared.
• Perform routine building monitoring, including walk-throughs, restroom checks, furniture straightening, and reporting maintenance needs.
• Support communications functions, including updated bulletin boards, signage, and distributing program flyers or announcements.

• Be at least 18 years old; and
• Be able to work weekdays, weekends, and holidays; and
• Have the ability to lift a minimum of 35 pounds; and
• Have the ability to demonstrate techniques and skills associated with the position
• High school diploma or equivalent (current high school or college students encouraged to apply)
• Interest in working with children and supporting youth in an educational and recreational setting
• Ability to provide a safe, positive, and supportive environment for students
• Strong communication and interpersonal skills
• Ability to follow directions, policies, and safety procedures
• Dependable, punctual, and able to work scheduled shifts consistently
• Ability to work effectively as part of a team
• Willingness to learn and participate in program training
• Ability to pass required background checks and pre-employment screenings as required by the City

• The Radcliff Center is opened and staff Monday-Thursday 8:30am until 8:30pm. Friday-Saturday 9:00am until 1:00pm.
• Extra hours offered for after-hour rentals at the Center and for events and programs.